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Windows XP Does Not Respond at "Setup Is Starting Windows XP" Message

This article was previously published under Q310760

SUMMARY

This article describes how to troubleshoot Windows if Windows Text-mode Setup stops responding (hangs) while the "Setup is starting Windows" message is displayed.

MORE INFORMATION

The following items can cause Setup to stop responding while the "Setup is starting Windows" message is displayed:
An incorrect mass-storage device (such as a SCSI or IDE controller) driver is being loaded, or the driver was not written for Windows and is not compatible. Contact the device's manufacturer or download the latest driver for the mass-storage device. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: 216406 Specifying Third-Party Disk Controller Driver During Setup

There is a device connected to your mass-storage device that is preventing Windows from being installed. Remove any devices (such as scanners, tape drives, removable drives, and so on) from the mass-storage device controller. If the computer is IDE-based, verify that you have the master and slave designations set properly. If the mass-storage controller is SCSI-based, verify that the termination and bus speed is set properly.

The computer does not have the latest BIOS revision. Contact the computer's manufacturer or check the manufacturer's Web site. Many manufacturers have updated their BIOS revisions to properly support Advanced Configuration and Power Interface (ACPI).

An ACPI Hardware Abstraction Layer (HAL) is being used during Setup. Force the use of a non-ACPI HAL during Setup. For additional information about this procedure, click the article number below to view the article in the Microsoft Knowledge Base: 216251 How to Specify a Specific or Third-Party HAL During Setup

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base: 224826 Troubleshooting Text-Mode Setup Problems on ACPI Computers 220845 Adding Third-Party or Updated Driver During Windows 2000 Setup


Specifying Third-Party SCSI, CD-ROM, or Special Disk Controller Driver During Setup

Applies To This article was previously published under Q216406

SUMMARY

Specifying a third-party controller driver during Setup should be necessary only if Windows 2000 does not contain a driver for your SCSI adaptor, CD-ROM drive, or special disk controller, or if Setup does not detect your hardware correctly.

MORE INFORMATION

To select a third-party controller during Setup: During the first phase of Setup, at the "Setup is inspecting your computer's hardware configuration" screen, press the F6 key. Press S to specify an additional driver. You are prompted for the manufacturer-supplied disk. After all additional drivers have been specified, press ENTER to continue with Setup.

Selecting a HAL During Setup

This article was previously published under Q216251 IN THIS TASK SUMMARY

SUMMARY

This article describes how to specify a specific or third-party hardware abstraction layer (HAL) during Windows Setup.

Selecting a specific or third-party HAL during Setup should be necessary only if you have a HAL provided by a third party, or if Windows Setup does not detect your hardware correctly.

NOTE: This procedure works only when installing from a CD-ROM. When installing from setup boot floppies, a problem in the installation program prevents the installation of a third-party HAL. Selecting a HAL During Setup During the first phase of Setup, at the Setup is inspecting your computer's hardware configuration screen, press the F5 key. Click the appropriate HAL, or click Other to specify a third-party HAL. The available HALs include:

Continue with Setup to complete the installation