(FAQ = Frequently Asked Questions)

Common Internet Access Settings

We have recorded the settings for several of the common Internet Service Providers (ISPs) used by our customers on this page to help with setting up internet access for them and also to help resolve possible problems with their internet access. Click here to view these settings.

Email Address Problems

One of the problems with email is that if your ISP goes down the tube (and a few have recently) then you get a new email address with your new ISP (Internet Service Provider). Then you have to tell everyone that your address has changed and you have to correct your business cards, letterheads etc as well. How can we avoid this?... By registering your own domain name.

Get Your Own Domain Name

GO Software Pty Limited owns the domain name gosoftware.com.au and hence our email address will never change - it will always be . If our internet service provider (Internode) ever go down the tube then all we have to do is to get our new ISP to host our domain name and we're back in business with no changes required. There is a charge to register your domain name (which your ISP can do for you or you can do yourself) which is renewable every two years. There is also an annual charge for hosting your domain name on a server (which your ISP charges).

Set up your own Web-Site

One of the other advantages of having your own domain name is that you can have your own web page at that domain name and so www.gosoftware.com.au is the address (URL) of our website. This means that customers can find out about your business by going to your web- site, 24 hours a day, 365 days a year. Generally ISPs will make an annual charge for commercial web space such as this.

Free Web Site Space

Now if your ISP is called InternetCo and their website is www.internetco.com.au and let's say that your username (that you use to log into your ISP) is Freddy. Then your default email address will be . Most ISP's will give you FREE web space (about 5Mb) at the web address of www.internetco.com.au/Freddy or www.internetco.com.au/~Freddy So you can have a web site even if you don't have your own domain name registered. This web space is usually available to you regardless of whether you are also charged for commercial web space as well.

ADSL: Faaaast Internet

Did you know that there is another way to connect to the internet other than by dialling in via a modem. It's called an ADSL connection and it's 30 to 50 times faster than a dial up connection.
In addition it's permanent - when your computer is turned on - it's connected to the internet - this means that you can receive emails virtually as soon as someone sends them.

The other advantage is that it doesn't tie up a phone line. It uses your normal phone of fax line but doesn't stop you from using them AT THE SAME TIME to phone or fax. Because it's a permanent connection you don't need to dial a phone number for access and so you won't get any phone call costs for the service either.

Another feature is that you can share this one fast internet connection on all of your networked computers so everyone has fast, instant access to the internet and their email etc (all at the same time)

What's the catch? It may not be in your area YET and it may seem to be more expensive than a dial up connection per month and you may also get charged a download charge (say 12c per megabyte of data you download). However these costs are often more than offset by the time savings when you are using the internet as well as the savings in dial up call costs which are an indirect cost that most of us don't consider in the cost of our internet connection. If you dial the internet 5 times a day each month then your call costs are likely to be around $20-$25 per month.

If you do have ADSL then you should download and run the DrTCP program from www.dslreports.com (it may be in the download folder on your computer if you purchased your computer from GO Software). When you run it enter the following settings and click on the SAVE button and then the EXIT button.

DrTCP Settings for ADSL in Australia

Saving your Email Filtering Rules

Outlook Express enables you to create mail rules which can automatically delete all emails which contain offensive words (get rid of all the ads for sex sites and Viagra etc) and also you can sort your incoming (and outgoing) email into different folders for different people. To create rules, first create the sub-folders that you require to sort your mail by right clicking on your INBOX or OUTBOX and choosing NEW FOLDER and then typing the name of the person whose email is going to be sorted into that folder.

To create a mail rule click on the TOOLS menu, then MESSAGE RULES, then MAIL. Click on the NEW button and select from the list of conditions and actions to make a mail rule which will be displayed on the screen for you and then enter the name (description) of the rule and save it. You can create MANY different rules in this way.

If you carefully built a system of mail filters in Outlook Express that automatically sort and organise your incoming and outgoing messages, you certainly don't want to lose these filters. If you back them up, you can transfer your Outlook Express mail rules to another computer or restore them in case of data loss. To back up or copy your Outlook Express mail rules:

Remember where you keep your backup copy so you can recover or import it when needed. To import your rules back into another computer just go into REGEDIT again, choose IMPORT from the FILE menu and type the name and location of the file containing your saved rules.

NOTE that you need to be VERY careful when running REGEDIT as if you change something in the Registry that you didn't mean to your machine may no longer function and this may require you to scrub Windows and reinstall it again.