IPAddr

FTP Database to GO Software

If none of these things work for you then you may need to send us a copy of your database. Please don't attempt to EMAIL your database to us as even a zipped up backup will probably be too large to get through most email servers (as most ISPs block large attachments).

You can send us your data using an automatic process from within the program itself using this procedure ...
  1. RUN YOUR PROGRAM AS NORMAL
    Just start the program as you normally would - but don't do anything before you follow the next steps.
    If you want to send us an older version of your data (eg RENT0405.Mdb) then you can just open that database as normal and follow these notes while it is open. Don't forget to change back to your normal database again afterwards.

  2. CLICK ON THE DATABASE MENU

  3. Choose FTP DATABASE TO GO SOFTWARE
    This will automatically zip up your database and send us a copy

  4. CLICK ON THE OK BUTTON
    You will be shown a message telling you what will happen next.

  5. ENTER THE WORD PROCEED
    You have to type in the word PROCEED in full to verify that you really want to do this.

  6. CLICK ON THE OK BUTTON
    Click on the OK button to continue to the next step.

  7. CLICK ON THE YES BUTTON
    You will be shown a message to tell you to make sure that no one else is using the program before you continue as if they are the process will fail. Click on the YES button to continue to the next step.

  8. WAIT WHILE YOUR DATABASE IS ZIPPED UP (COMPRESSED IN SIZE)
    You will see a black screen showing the progress of the ZIP operation which will close automatically when it has completed.

  9. CLICK ON THE OK BUTTON
    You will be shown a message telling you the results of the ZIP operation. Make sure that the size and date/time of the ZIP file look reasonable to you and then click on the OK button to continue to the next step.

  10. WAIT WHILE YOUR DATABASE IS SENT VIA FTP
    You will see a black screen showing the progress of the FTP operation which sends us a copy of your database via the internet and which will close automatically when it has completed.

  11. CLICK ON THE YES BUTTON
    You will be asked whether to send us a short email telling us that you have sent us a copy of your database. You can click on the YES button to send us that email of skip this step if you are going to send us a more detailed email later.

  12. CLICK ON THE OK BUTTON
    Finally you will see a message with further instructions. Please read them and follow them.

  13. SEND US A DETAILED EMAIL DESCRIBING YOUR PROBLEM

    Customers often send us emails saying something like "can't save the address for a new client". You need to tell us WHICH client and WHAT address you were trying to save. The more detailed information that you send us the easier it will be for us to look into your problem. Make sure that you send us the CODES rather than the NAMES for the customer, landlord, employee etc where you are having a problem.