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Using GO-Email and ASP Email to send emails

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Fixing problems with Emailing using our Software

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  1. Enter email addresses into all of the places where the information is asked for
  2. Download and install the following files from here (or our download page)

The latest program update
Extra Support Files Update
Extra Utilities Update
BMAIL Email Utility

  1. Then in our program (Rent Master, Ausbroker, Payroll etc) click on the DATABASE menu and choose the option to UPDATE DATA DEFINITIONS. (You may have to click on a few OK buttons during this process).
  2. Then click on the EDIT menu and then the OTHER MASTER FILES option and then CONTROL DETAILS. Make sure that you have your correct email address entered into the email box and also your correct MAIL SERVER name entered into that box as well.
  3. Once you have printed the statements there will be another screen pop up where you have to enter your email address etc and then click on the EMAIL button to send them.

NOTE: Your mail server name is usually the word mail plus a dot plus your ISP details eg. mail.chariot.net.au, mail.internode.on.net, mail.adam.com.au, mail.iinet.com.au, mail.bigpond.com etc. Your ISP can tell you what you should have entered into this box if you are unsure.


The information below this line is no longer relevant if you have the latest program update


Using GO-Email and ASP Email to send emails

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We have had a number of customers say that they can't use our automatic emailing functions to email their landlords, customers, employees etc. It always works on computers that we have sold as well as all of our own computers. However we have recently tried a different method which seems to work on all systems that we have tried to date. To use this method you will need to

Email Logo

Now you will need to fill in all of this information before you proceed. Don't just copy the information in the image above - you must put information relevant to YOUR email account and address into this form.

Click on the EMAIL button to send a test email using the entered details. If this email is delivered correctly then this method has been set up correctly and will work from your program with no further setup required.

If this method works for you then you can ignore the rest of these notes...
otherwise read on...


Why aren't GO Software's e-mail features working for me?

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The email support in GO Software's programs requires that you have an e-mail program installed and properly configured. If there is a problem with your e-mail configuration, then these features may be disabled or non-functional. GO Software uses a Microsoft protocol called MAPI (Mail Applications Program Interface) to "talk" to your e-mail program. MAPI is a standard interface that allows our software and other programs (including Windows itself) to instruct your e-mail program to create a new message, attach a file to it, etc. If MAPI is not properly configured on your system, then our software, Windows, and other programs can't create e-mail for you. "Properly configured" means that:

Examples of popular MAPI-compliant e-mail programs include (but are not limited to) Microsoft Outlook, Microsoft Outlook Express (which comes with Windows), AOL 7.0, AOL 8.0, and Eudora. AOL versions 4.0, 5.0, and 6.0 are not MAPI-compliant and therefore do not support our e-mail features. If you attempt to email from our software and nothing happens or Windows initiates an installation of Outlook Express when you try to use it, then you do not have a MAPI-compatible e-mail program installed. The information below may help you to configure your system if GO Software's e-mail support is not operating correctly. Please note that the software listed below is not all-inclusive! Our software should work with any Simple MAPI-compatible e-mail program; the information given below simply pertains to the most common system configurations.

If you are using Outlook or Outlook Express as your e-mail program

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You can set Outlook or Outlook Express as your default e-mail program by using Microsoft Internet Explorer:

If the e-mail program you specify supports the Simple MAPI standard that GO Software uses, it will be used when you activate any of our e-mail features.

If you are using Netscape Messenger as your e-mail program

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If your version of Messenger supports the MAPI standard, then you need to configure Messenger to be the default MAPI client. Here's how to configure Messenger 4.7 (other versions may differ):

If you are using America Online as your e-mail program

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The mail functions in AOL 7.0 and AOL 8.0 are MAPI-compatible e-mail programs, and so should work with GO Software's e-mail features. (As noted above, earlier releases of AOL are not MAPI-compatible, and so do not work with our email features.) If our E-Mail is not functional, set AOL 7.0 or AOL 8.0 as the default e-mail program as follows:

AOL will now be your default program for e-mail, internet browsing, and accessing newsgroups.

If you are using Eudora as your e-mail program

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If your version of Eudora supports the MAPI standard, then you need to configure Eudora to be the default MAPI client. Here's how to configure Eudora 4.1 (other versions may differ):

Note that you may then have to set the default e-mail program using Internet Explorer as described above in the Outlook or Outlook Express discussion.

If you are receiving an error from Outlook when using GO Software's e-mail features

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The latest versions of Outlook (not Outlook Express) are automatically configured to be the MAPI client when you set your Internet Explorer e-mail program to be "Outlook" as described above.

However, problems can arise when other MAPI-compliant e-mail software has been installed on your system.

Here is some information from the Outlook 2000 help file which may help to solve your problem: Installing other messaging software after installing Microsoft Outlook can cause problems.

If you see a message that says that your Mapi32.dll file is corrupt or the wrong version, you can fix it by running the FixMapi.Exe program from the Microsoft Windows System Directory.

In Windows Explorer, open the Windows folder (or in some cases the WinNT folder) and then open the System folder. If you can't see the FixMapi.Exe file in the System folder go back to the Windows (or WinNt) folder and then go into the system32 folder to see if it's in there. You can find out what your Windows or Windows System Folder is by using this method.

Double-click Fixmapi.exe to run the program and hopefully this will correct the problem. (You can try running it using the links below).

For Windows 95, Windows 98 or Windows ME

For Windows NT, Windows 2000 or Windows XP

On our computers here the MAPI related files in the Windows and system folders are

MAPI DLL and Other Files
C:\WINDOWS\system
File NameDateTimeSize
MAPI.DLL01/08/199701:00518,688
MAPIFORM.VBX01/08/199700:00222,656
MAPIFVBX.TLB01/08/199700:004,571
MAPIU.DLL01/08/199700:005,440
MAPIX.DLL01/08/199700:004,544
MSMAPI.VBX28/04/199301:0037,712
UXDMAPI.DLL30/08/199601:0039,056
C:\WINDOWS\system32
File NameDateTimeSize
comcat.dll18/08/200122:303,584
fixmapi.exe18/08/200122:303,072
gapi32.dll01/08/199700:0092,944
imapi.exe18/08/200122:30118,784
MAPI.DLL01/08/199701:00518,688
mapi32.dll18/08/200122:30112,128
mapi32x.dll01/08/199700:00892,688
mapirpc.reg03/12/199709:3211,886
mapisp32.exe01/08/199700:0027,408
mapisrvr.exe01/08/199700:0037,136
Mapistub.Dll18/08/200122:30112,128
mapisvc.inf08/12/200315:137,130
mapiu.dll03/12/199709:335,440
mapiu32.dll24/08/199611:114,384
mapix.dll03/12/199709:334,544
mapix32.dll24/08/199611:115,488
MSMAPI.SRG07/05/199800:00111
MSMAPI.VBX28/04/199301:0037,712
MSMAPI32.DEP18/06/199800:002,496
MSMAPI32.OCX24/06/199801:00137,000
sfmapi.dll18/08/200122:3023,552
u2dmapi.dll29/08/199618:00125,901
UXDMAPI.DLL30/08/199601:0039,056
C:\WINDOWS\system32\drivers
File NameDateTimeSize
imapi.sys18/08/200122:3039,296
C:\WINDOWS\system32\config\systemprofile\SendTo
File NameDateTimeSize
Mail Recipient.MAPIMail25/11/200317:430
C:\WINDOWS\system32\dllcache
File NameDateTimeSize
hmmapi.dll18/08/200122:3036,352
MAPIMIG.Cat18/08/200122:30399,645

According to Microsoft:- For these controls to work, MAPI services must be present. MAPI services are provided in MAPI compliant electronic mail systems.

Note: If you attempt to run a program that uses the MAPI controls, make sure that you have the MAPI DLLs installed properly or you may not be able to perform simple MAPI functions such as Sign on. For example, on Windows 95, you must install Mail (and/or MS Exchange) during the operating system setup, or install it separately from the control panel to correctly use MAPI functions or MAPI custom controls.


Alternate Method of Emailing Statement

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You can also send statements to landlords, tenants and/or creditors manually (one at a time) from the Edit Landlord, Edit Tenant and/or Edit Creditor screens. To email ONE statement without using the automatic feature follow this procedure ....

This will display a statement in Internet Explorer (ie it's a web page format) This will create an email to who ever you want to send it to with the statement as an attachment or you can send the information without using an attachment by doing this instead. Following a similar method to this you can also email the results of ANY inquiry that you can bring up from the inquiry menu or by doing a search. Once the results of the inquiry have been displayed click on the HTML button and this will ask for a name for the web page to be created. You can just leave it as export.htm or change it to another name if you want to. Then the results will be displayed in Internet Explorer and you can send this page by email or copy it into Outlook express using the methods above.