Fixing Ausbroker or Rent Master Program Crashes

Installing the support files

If you are having problems with your Rent Master or Ausbroker program crashing you can try these steps to fix it.

Download these two files and OPEN or RUN them

When each of these programs give you the option to UNZIP you need to change the folder name and unzip it to these three folders in turn (ie click on UNZIP, then change the folder name and click on UNZIP again and then change the folder name again and click on UNZIP again).

It doesn't matter which order you do the folders in as long as you unzip it to all three folders.

If you get an error saying
Can't create output file
when unzipping to C:\Windows\System32 then ignore that until you've unzipped correctly to the other folders and then ...

  1. Hold down the WINDOWS key on your keyboard (the one in the bottom left hand corner with the windows logo on it) and press the key for the letter "R" (which should display the Windows RUN dialog box)
  2. Type in the following command
    • For Ausbroker: C:\Broker\Upd.Exe C:\Broker\*.Dll;*.Vbx;*.Ocx C:\Windows\System32 /a/u
    • For Rent Master: C:\RentMstr\Upd.Exe C:\Broker\*.Dll;*.Vbx;*.Ocx C:\RentMstr\System32 /a/u
    • For Payroll: C:\Payroll\Upd.Exe C:\Payroll\*.Dll;*.Vbx;*.Ocx C:\Windows\System32 /a/u
  3. Click on the OK button

Installing a Program Update

Then download the latest program version from

and unzip this to the correct program folder (which should be the default unzip location anyway).

If you get an error saying
Can't create output file
when unzipping then you probably have the program open when you attempted to UNZIP the new copy of it.

At this point you will have the latest version of your program and all associated files to do with that program and if you have any bad files they should have been replaced.

NOTE: Also, you MUST run the program (Rent Master, Ausbroker or Payroll) from your local PC and NOT from a network drive. Your database will be located on the network drive so that you can share it on multiple computers but you must NOT attempt to ALSO share the program from that network drive.

If you have two physical hard disks in your computer you can run the program from the second hard disk (ie drive D: instead of drive C:) as long as it is a physical drive in your computer and NOTY a shared network drive.

If the program works on one computer but not on another
(or your data is different on different computers)

Please check the TITLE bar (the very top of the program window) to make sure that on ALL computers which are running the program that they ALL have the same information at the top of the screen which will say something like

If the data in the title bar is different on different computers then you are probably opening different COPIES of the database and this is why the data is different. You must ALL be using the SAME copy of the database with the same information in the title bar. To correct one of the computers...

  1. Click on the FILE menu
  3. Then browse to the CORRECT database file and double click on it.

If the letters don't work

This is probably caused by incorrect Regional Settings in Windows. Your version of windows MUST be correctly and fully set to Australian settings and you can read up about this here

Repairing a Corrupted Database

If you can work for a while and then you get a corrupt database error message even though you may have frequently repaired your database using our program then it may be that the repair is not working correctly. This appears to be a problem with Microsoft Access in that the repair function that we can call from within our program doesn't seem to be as effective as the repair function actually called from Microsoft Access V2 itself. You should have a cut down copy of Microsoft Access V2 (no other version will do) on your system that you can use this to repair your database.

Make sure that you are the ONLY person accessing the database when you do this - no one should be using the program or the database at the same time. Also, if you access the database though a network, it is best to do the repair and compact on the computer on which the database is located as it prevents network problems from causing any further hassles. To repair the database using MsAccess V2 you need to follow this procedure....

  1. Backup your current database (if you can - just in case)
  2. Turn your computer fully off
  3. Then restart it
  4. If you haven't done this recently then download and install the latest program update for Ausbroker, Rent Master, Payroll or Accounting (see the links above)
  5. Determine where your database is located before you start - you can see this by running the program and looking in the Program title bar at the top of the screen.
    • eg For Ausbroker: X:\Broker\BrokYour.Mdb or \\Server\Data\Broker\BrokYour.Mdb then your database is located in X:\Broker
    • eg For Rent Master: X:\RentMstr\RentYour.Mdb or \\Server\Data\RentMstr\RentYour.Mdb then your database is located in X:\RentMstr
    • eg For Payroll: X:\Payroll\Pay-Your.Mdb or \\Server\Data\Payroll\Pay-Your.Mdb then your database is located in X:\Payroll
  6. Run Microsoft Access V2 from your START menu by
    Holding down the WINDOWS key on your keyboard (the one in the bottom left hand corner with the windows logo on it) and press the key for the letter "R" (which should display the Windows RUN dialog box)
  7. Then enter in the following program name to run ...
    • For Ausbroker: C:\Broker\MSAccess.Exe
    • For Rent Master: C:\RentMstr\MSAccess.Exe
    • For Payroll: C:\Payroll\MSAccess.Exe
  8. Select REPAIR DATABASE from the FILE menu
  9. Locate the drive and folder in which your database is located
  10. Double click on your database file (the one ending in .MDB)
  11. Wait for it to repair
  12. If, when you click on your database file it immediately says that it is not a Microsoft Access Database or it's a corrupted database and it won't ALLOW you to choose the repair function then try clicking on the FILE menu and then OPEN instead and see if it then gives you the same message but then asks whether to repair it or not. Often this will work and you can then start this process again with no problems.
  13. Then Select COMPACT DATABASE from the FILE menu
  14. Double click on your database file (the one ending in .MDB)
  15. When it asks where to put the compacted file Double click on your database file again
  16. When it says that the file already exists - overwrite it Click on YES
  17. Wait for it to compact
  18. Then repeat both the repair and the compact operations again

If you can't repair your database using this method then the only option may be to restore from your last night's backup (or last working copy). (You DO backup every night to a separate CD or USB memory stock don't you?)