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NEW backup method implemented ....

We suggest that you print this out now and keep it. Then when you have a problem you can refer to your printed copy of this page. If you don't find the answer on your printed copy of this page then go back and look at the page on the internet as we may have updated it since you printed it. If you can see that we HAVE updated it and that there is more useful information on the page then you may like to print it again to update your printed copy.

Before printing the page you might like to click on the VIEW menu and then TEXT SIZE and then SMALLEST in order to automatically reduce the number of printed pages that it takes to provide a hard copy of this page.


F.A.Q. - Frequently Asked Questions


More General Frequently Asked Questions

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Changing Group Tax Calculations

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You don't need a program update to change the Group Tax calculations. You can do this yourself.

When we are told that these calculations have changed and what they are now supposed to be we will update the list shown on this web-site on the Tax Tables screen. You can then change them yourselves using the instructions on that page.

Regenerate Past Periods or Cost Centre Info

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You can regenerate the Month End G/L Export information again for a prior month but Do this on a temporary copy of your database.

  1. Choose SAVE DATABASE AS from the payroll FILEmenu and save your database as PAY-JUNK.MDB as the rest of this process will mess up your YTD figures.
  2. Make sure that the current payroll database is now PAY-JUNK.MDB (if not choose SELECT NEW DATABASE from the FILE menu and change to it.
  3. Zero out ALL MTD figures in the system
  4. Delete all current PTimSht and PPAYSUM data
  5. process the Regenerate Prior period for a chosen month
  6. Update the first period
  7. Update the second period
  8. Update the third period
  9. if there are 5 periods in the month then Update the fourth period
  10. Export the G/L data (or clear it)
  11. Update the last pay period
  12. Print the G/L Export information.
  13. Change back to your live Payroll Database again using SELECT NEW DATABASE from the FILE menu and clicking on your live database file.

Printing Cheques and/or Receipts

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To print cheques and receipts you must tell the system that you want to do so and where you want to print them.

Our software was previously setup to print cheques and/or receipts to their own dedicated dot matrix printer. This method of printing BYPASSES the Windows drivers for the printers and talks directly to the printers (via an LPT port or COM Port) and as a result the printing is VERY fast. Because you may be printing to that cheque/receipt printer from multiple computers you might have it set up as LPT1: on the computer to which the printer is connected but the same printer might be LPT2: on the other computers that print to it. To get around this problem we have to tell each computer where to print by clicking on the FILE menu from the main screen and then SETUP PRINTERS.

To make this work prior to windows XP each computer needed to have a line in the C:\AUTOEXEC.BAT file saying something like SET ID=FRED. Every computer needed to have a different ID (eg SET ID=FRED, SET ID=JULIE, SET ID=JACK etc). The program then picks up that ID and uses it to determine where to print. In SETUP PRINTERS you need to select each computer's ID and set the Receipt and/or cheque printer for that computer. The SET ID function is no longer required as now our software uses the USER ID of the person logged into the computer instead.

For this to work you ALSO have to have the cheque/receipt printers visible on every computer as a LPT port and so you have to redirect the printer ports on all of the computers (other than the computer into which the printer is plugged). Normally (unless the computer has more than one printer port) a printer is plugged into the LPT1: port on the computer it is connected to. You then need to share this printer and to assign LPT2: to \\GEOFF\EPSON on the other computers (assuming that the printer is an Epson dot matrix printer and it is shared using the name EPSON and it is connected to the computer whose network name is GEOFF). For further information about how to set this up see our network setup notes.

Note that the printer can be set to be LPT1, LPT2, LPT3 through to LPT4. It can also be connected to a serial port instead of a parallel (LPT) port and so can be connected to COM1, COM2, COM3 or COM4. Setting it to 0=No Printer turns the printing OFF. Setting it to 9:\PRINTER.OUT causes the output to go to a text file called C:\PRINTER.OUT instead of to a printer. This is normally only used for test purposes or if you want to re-print cheques or receipts but don't want to waste printer paper.

Note that to set up the printers you must first set them up in Windows by

  1. clicking on the START menu
  2. and then PRINTERS AND FAXES
  3. and ADD NEW PRINTER etc

Ausbroker and Rent Master can store a different set of printer setting for each computer on your network so that (as an example) all computers could print receipts to the same receipt printer and all computers could print cheques to the same cheque printer but each computer could print their reports and statements to a different printer. You could also have all of the computers in the back office print their receipts to a receipt printer in the back office while the front reception desk computer prints it's receipts to the receipt printer at the reception desk.

When you log into Windows when you first start up your computers you MUST log into each computer with a different user name as our software now uses the name by which you logged into Windows as the means to determine where things get printed.

Now, when you set up the printers you need to do it on the computer that you are going to print from. So if you want to set it up on Deb's computer you have to run the setup option on Deb's computer. The username shown in the printers screen is the name used to log onto THAT computer and you shouldn't change this to someone else. If the username is something like COMPUTER1 instead of DEBBIE that's OK - leave it as COMPUTER1 and setup the printers for user COMPUTER1. Then, from the main screen, click on EDIT then OTHER MASTER FILES then USER IDS. Now for the user COMPUTER1 make the name, phone number and email address DEBBIE's details so whenever the computer refers to user COMPUTER1 it will display Debbie's details.

Now we supply formats for printing receipts and cheques to inkjet printers (not recommended) and laser printers and so the system no longer needs to talk via LPT ports. HOWEVER these functions will still work for people who wish to continue to use this method. if you choose a style of cheque or receipt (from the drop down list) which is designed for a laser printer then the printer selections change to normal windows printer names.

We have found that sometimes you can't NET USE LPT1 successfully under Windows XP (unless there IS no LPT1 port present so you may have to map to LPT2 (ie NET USE LPT2 \\ComputerName\PrinterName).

Also we have found that sometimes you get errors when trying to print to these ports from Rent Master or Ausbroker but there is a way to get around this - look at the screen dump image below - notice the REDIRECTED PRINTING tick box? Tick it if printing to LPT1, LPT2, LPT3 etc gives an error. What happens then is (assuming that you have set up the cheque/receipt printing to print to LPT2) then the program sends the output to a text file called (C:\RentMstr\Tmp-LPT2.Prn or C:\Broker\Tmp-LPT2.Prn or C:\Acctng\Tmp-LPT2.Prn depending on what program of ours you are running.) Then this file is copied to the LPT2 printer port using the windows command processor (CMD.EXE) using the command line Cmd /c Copy Tmp-LPT2.Prn LPT2 which seems to work just fine. This all happens behind the scenes - you only need to tick the box. Printers


Fixing Corrupted Printing (large font for statements/invoices)

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Sometimes when you go to print Invoices or statements the printing has changed to a really large font and/or you have black lines going across the page. To fix these things up do the following ...

  1. Turn the printer and the computer off
  2. wait for 30 seconds
  3. Turn the printer and the computer on
  4. Go into Rent Master (or Ausbroker)
  5. Click on the FILE menu
  6. Click on the SETUP PRINTERS option
  7. Click on the [?] box to the right of DEFAULT PRINTER FONT
  8. Change the font to Arial, Italic, 9 point
  9. Click on the OK button
  10. Click on the [?] box to the right of DEFAULT PRINTER FONT
  11. Change the font to Arial, Regular, 10 point
  12. Click on the OK button
  13. Click the drop down box next to DEFAULT PRINTER
  14. Change the printer to CUTEPDF WRITER (or anything other than your current printer setting)
  15. Click the drop down box next to DEFAULT PRINTER
  16. Change the printer back to the printer that you actually want to use
  17. Click on the EXIT button to exit that screen
  18. Click on the DATABASE menu
  19. Choose the option to REPAIR/COMPACT DATABASE USING MSACCESS
  20. Do a repair on your database
  21. then do a compact on your database
  22. Do another repair on your database
  23. then do another compact on your database
  24. Try the printing again now

Balancing your computer accounts to your bank balance

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There are several types of errors that can occur with your accounts.

First Type of Error

The first is where you just do the wrong thing - eg you post a receipt or a cheque to the wrong account or you enter a transaction for the wrong amount. This sort of error won't put your computer accounts out of balance with your actual bank account even though the data entered is incorrect.

Second Type of Error

The second type of error is where the data that you enter doesn't match the "real" data. For example you enter a payment for $120.00 but you write the cheque out for $210.00. This will put your reconciliation out because what you entered into your accounting program is NOT what you actually did.

Note that if you make a transposition error (swap two digits around in a number) the resulting error is ALWAYS a multiple of 9. Hence $120 and $210 generates a $90 error. Also, if you add up the digits of a transposition error and then add up the digits of the result and you keep doing this until you get a number from 1 to 9 - the answer will ALWAYS be 9. Eg entering $3700 instead of $7300 gives you an error of $3600 and when you add up 3+6+0+0 you get 9 while entering $64 instead of $46 gives an error of $18 and 1+8=9. For more information about transposition errors look at out Transposition Errors Info Sheet.

If you accidentally post a debit as a credit or a credit as a debit then the error is ALWAYS double the amount of the incorrect entry and so with an error of $125 you need to also look for an entry of $62.50 as well as looking for $125.00 However if the error is $127.43 then this can't be a debit posted as a credit etc because it isn't an even number.

If your bank account doesn't reconcile to your computer accounts then you have to find out where what you entered into the computer wasn't the same as the actual transaction and you need to correct the computer accounts to reflect what you actually did - even if it's incorrect. For example - let's say you owed Freddy's Plumbing $210 and you entered a cheque for $210 into the computer but wrote the cheque out for 120.00. Here the $210 entry in your accounts is the correct amount but it ISN'T the amount of the actual cheque and so what you have to do is reverse out the cheque for $210 and put in a cheque for $120. Your bank and accounts should then balance - even though the amount of the cheque was incorrect. Then you need to write out another cheque for $90 and enter this into your accounts in order to pay Freddy what you actually owe him.

If you can't find the error then I'd suggest printing a list of the cheques (possibly for the whole year) in cheque number sequence. Then go through the bank statement and check the amount of each cheque that you find on the statements against your list and tick them both if they match. If they don't match then you've found your error (or one of them). When you've finished doing this and you still don't balance, then check to see if there are any cheques on the bank statement that aren't on your printed list or vice versa - if so then you've found your error. If this isn't correct then you need to print a list of EFT amounts with daily totals and then check these off against any EFT amounts on your statements. Because EFT amounts are normally for more than one person in any one batch they can be harder to check though. If you still haven't found the problem then you need to check the receipts.

Third Type of Error

Check that you haven't made entries into your accounting software for things that you didn't actually do and also check that all of the transaction on your bank statements have been entered into your accounts.

Fourth Type of Error

Also check for transactions done by the bank which you didn't authorise as sometimes banks take their fees from the wrong account etc.

Fifth Type of Error

One other possibility - check you bank statement as we have see two bank statements that didn't add up properly due to a internet banking software error.


SQL Query Errors

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SQL (Structured Query Language) is the method by which your database is accessed. SQL Query errors can be caused by two main problems.

The first possibility is that my program source code is incorrect and it is a genuine query error. If the error ONLY occurs for one particular inquiry or one particular function then this may be the reason. You need to refer this error to us so that we can fix the problem for you.

If you get multiple errors or errors occurring in different parts of the program then the problem is likely to be either Windows running out of memory or a corrupt database. Under these circumstances the best solution is to shut down and restart ALL of your computers (at the same time). Then go back into the program and see if the errors are gone or not. Do a REPAIR/COMPACT DATABASE from the DATABASE menu to attempt to repair any problems with the database and then exit and restart the program. If this doesn't correct your problem then it might be caused by a virus or spyware infestation.

We are finding that, while most people have adequate anti-virus protection, very few have any spyware protection. Quite often a spyware or malware program will be running and hogging all of the memory and processing power of your computer causing it to run slow and to crash. You need to read our Spyware section to get further information.

Your computer may also be vulnerable due to you not having installed all of the latest Microsoft security updates to your computer. You need to go to Microsoft Update and install ALL of the available updates (which may mean performing the update function several times until there are no more updates to install).

If this doesn't correct the problem then you may need to restore a backup of your data and if this doesn't correct the problem then contact and we will attempt to solve the problem for you.


Illegal Function Call Errors or General protection Fault

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In most cases Illegal Function Call Errors (or General Protection Faults) are caused by Windows Memory leaks causing insufficient memory to be available to perform the requested function. To correct these errors follow the procedures in General Procedure to Follow if You Are Having Problems with your Program below.

If you don't have an icon for the backup program on your desktop you can find it under START then PROGRAMS then select Rent Master or Ausbroker (or whatever GO Software program you are using) and you'll find the icon there.

Another cause for these problems could be a virus or spyware/malware infection. We are finding that, while most people have adequate anti-virus protection, very few have any spyware protection. Quite often a spyware or malware program will be running and hogging all of the memory and processing power of your computer causing it to run slow and to crash. You need to read our Spyware section to get further information.

Your computer may also be vulnerable due to you not having installed all of the latest Microsoft security updates to your computer. You need to go to Microsoft Update and install ALL of the available updates (which may mean performing the update function


General Procedure to Follow if You Are Having Problems with your Program

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Most of the problems that you may be having (SQL Query errors, Illegal Function calls, corrupted database messages etc) can be fixed by following the procedure shown below. Many of these are caused by Windows "memory leaks" and other problems in Windows itself or possibly by network problems. Windows XP is certainly better behaved than Windows-98, Windows-95 or Windows-ME but not perfect.

We don't recommend Windows Vista (although we have tested our software under Vista and it appears to function correctly provided that you make some changes to the Vista configuration). At this stage EVERYONE is recommending Windows-7!! See You have Windows Vista on your computer instead of Windows XP or You have Windows-7 on your computer instead of Windows XP

The standard procedure to follow when you have strange errors is as follows...

  1. Shut down ALL of your computers (at the same time) and once they are ALL turned off then you can start turning them back on again, one by one.
  2. Always turn your "server" or "main" computer on first and wait for it to ask you for the password (or display the normal desktop screen) before turning any of the other computers on. This is because the other computers must be able to "see" the "server" computer when they are starting up.
  3. Once the "server" computer is up and running, then turn on the other computers.
  4. Download and install a program update from our download page onto your "server" or "main" computer.>
    NOTE: If you haven't done this before then when you have the download page displayed click on the FILE menu and then PRINT to print the page out as it has detailed instructions on how to install a program update.
  5. Go into the backup program (DATABACK) which we have supplied for your program and choose REPAIR/COMPACT DATABASE from the REPAIR menu or, better still, follow the procedure in the section Repairing Your Database using Microsoft Access V2.
  6. Start the program up on the main or server computer
  7. If you STILL get a corrupted database error message after doing a REPAIR/COMPACT then choose the option to open another database and see if you can open RENTMSTR.MDB or BROKER.MDB or PAYROLL.MDB or ACCTNG.MDB (which ever is relevant to your program). If you can open this database but not your normal database then your database is fatally corrupted and the only option will be to RESTORE your most recent backup of your database and then try again. If this doesn't work then try to restore an even EARLIER backup and try again until you find one that works.
    NOTE: If you are NOT doing regular backups using the backup program which we supply (see Backing Up Your Database) then we can't help you with information on how to restore a backup and, if you are not doing ANY regular backups, you may have lost ALL of your data so you need to contact us to see what we can find out.
  8. If you cannot open ANY database then the problem may be a DLL problem. To attempt to fix this run the Backup Program (DATABACK) which was supplied with your program. There should be an icon for it on your desktop (but if not then click START then PROGRAMS then look under the menu option for your program). On the REPAIR menu in the backup program there is an option to COPY DLL/VBX FILES TO WINDOWS so choose that option then go back to step (1) above.
  9. Download and install a program update from our download page onto all of your other computers (you can obviously skip those computers where you don't use our software).
  10. If this fails then you can try to reinstall our software from the original CD which we gave you when you purchased the software. Once you have done this then go back to step (1) above.
  11. If this still fails then contact us to get some on-line support so that we can look at the problem. See Info About Remote Support for more information or just click on Ask for Remote Support.

Repairing Your Database using Microsoft Access V2

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If your database keeps getting corrupted even though your frequently repair it using our program then it may be that the repair is not working correctly. This appears to be a problem with Microsoft Access in that the repair function that we can call from within our program doesn't seem to be as effective as the repair function actually called from Microsoft Access V2 itself. If you have a copy of Microsoft Access V2 (no other version will do) then you can use this to repair your database.

To repair the database using MsAccess V2 you need to follow this procedure....

  1. Backup your current database (if you can - just in case)
  2. Turn your computer off and then restart it
  3. Download and install the latest program update for Ausbroker, Rent Master, Payroll or Accounting
  4. Determine where your database is located before you start - you can see this in the Program title bar at the top of the screen. For Rent Master it should say something like C:\RENTMSTR\RENTXXXX.MDB and if this was the case then the database is located in C:\RENTMSTR and it is called RENTXXXX.MDB while For Ausbroker it should say something like C:\Broker\BrokXXXX.MDB and if this was the case then the database is located in C:\Broker and it is called BrokXXXX.MDB
  5. If you can get into the Rent Master or Ausbroker program then you can run Microsoft Access V2 from the DATABASE menu and then REPAIR DATABASE USING ACCESS V2 otherwise ...
    Run Microsoft Access V2 from your START menu by
    1. Hold down the WINDOWS key (bottom left hand corner of your keyboard with a Microsoft logo on it) and press the letter "R" (this should open the RUN dialog box)
    2. Then click on BROWSE
    3. If you are an AUSBROKER user change to the C:\Broker folder,if you are a Rent master user change to the C:\Rentmstr folder, if an accounting software user then change to C:\Acctng and if a payroll user change to C:\Payroll
    4. Double click on the MSACCESS.EXE file
  6. Select REPAIR DATABASE from the FILE menu
  7. Locate the drive and folder in which the database is located
  8. Double click on your database file (the one ending in .MDB)
  9. Wait for it to repair
    If, when you click on your database file it immediately says that it is not a Microsoft Access Database or it's a corrupted database and it won't ALLOW you to choose the repair function then try clicking on the FILE menu and then OPEN instead and see if it then gives you the same message but then asks whether to repair it or not. Often this will work and you can then start this process again with no problems.
  10. Then Select COMPACT DATABASE from the FILE menu
  11. Double click on your database file (the one ending in .MDB)
  12. When it asks where to put the compacted file Double click on your database file again
  13. When it says that the file already exists - overwrite it Click on YES
  14. Wait for it to compact
  15. Then repeat both the repair and the compact operations again

Make sure that you are the ONLY person accessing the database when you do this - no one should be using the program or the database at the same time. Also, if you access the database though a network, it is best to do the repair and compact on the computer on which the database is located as it prevents network problems from causing any further hassles.

If you can't repair your database using this method then the only option is to restore from your last night's backup. You do backup every night to a separate CD or USB memory stock don't you?


Cloning Your Database using Microsoft Access V2

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If your database keeps getting corrupted even after repairing it with Microsoft Access V2 then it may be that the repair is still not working correctly. This appears to be a problem that sometimes occurs with Microsoft Access. If you have a copy of Microsoft Access V2 (no other version will do) then you can use this to clone your database.

Cloning creates a brand new empty database and then imports your data into that empty database after which you then copy the new database over the top of your original database. To clone the database using MsAccess V2 you need to follow this procedure....

Make sure that you are the ONLY person accessing the database when you do this - no one should be using the program or the database at the same time. Also, if you access the database though a network, it is best to do the repair and compact on the computer on which the database is located as it prevents network problems from causing any further hassles.

What if no ABN is quoted?

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What happens is a creditor doesn't have an ABN because they earn less than $50,000 per annum or what happens if they don't quote an ABN to you?

GO Software are NOT Lawyers, Accountants, Tax Advisers or in any other way qualified to give you advice and so you need to discuss the matter with your company lawyer or accountant!

However, as we understand it...


Identifying your program or database name or location or Windows folder

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To identify your program or database name or location or your Windows folder you can simply run your program and then click on the ABOUT option from the HELP menu. In here you will find the You can also find your database name and location on the title bar (at the top of the screen) for your program (eg RentMstr: H:\RentMstr\RentYour.Mdb)

Setting up our software on multiple computers

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These instructions assume that you are very "computer literate" and this procedure should only be done by people who are competent and have no difficulty in understanding the terminology in the instructions.
Assuming that you have one of our programs set and functioning on one computer in your office and you now want to gain access to the program from another computer in the office. To achieve this you need to do the following That's about it - you should now be working OK on multiple computers.

Another way to achieve the same end result would be to install the program on the new machine(s) using the latest install CD which you have received from us and then install the latest program update from our web site www.gosoftware.com.au instead of copying the program from one machine to other machine(s).


Copying our software from an existing computer to new computer

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Some of these instructions assume that you are very "computer literate" and these procedures should only be done by people who are competent and have no difficulty in understanding the terminology in the instructions.
If you already have our software (eg Rent Master or Ausbroker) running on your old computer and you need to now get it up and running on a new computer which is to replace your existing computer you can do either... or Note that when you install our software nothing is written to anywhere else other than the program folder set up specifically for the program. Our policy is NOT to write to the Windows or Windows System folders as part of the installation. When you run the program for the first time an INI file IS created in the Windows folder and this INI file is then maintained automatically. There is no need to copy this INI file from an old computer to a new computer but you may do so if you wish because there are some settings that the user may have changed. These will be of a minor nature and should not cause any major hassles if the INI file is NOT copied. No settings are written to the Windows Registry - only to the INI file.

The Ini file can be found in the Windows folder and it will have the same name as the program (eg Broker.Ini, RentMstr.Ini, Payroll.Ini, Acctng.Ini etc).

The shortcut icons for your desktop can be set up for each application as per the list below...


Application NameProgram ShortcutBackup Program Shortcut
Windows AccountingC:\Acctng\Acctng.ExeC:\Acctng\Databack.Exe Acctng
Breezair Air ConditioningC:\Air-Cond\Air-Cond.ExeC:\Air-Cond\Databack.Exe Air-Cond
Ausbroker ConveyancingC:\Broker\Broker.ExeC:\Broker\Databack.Exe Broker
CCW Funds ManagementC:\CCW\CCW.ExeC:\CCW\Databack.Exe CCW
Debt CollectionC:\Collect\Collect.ExeC:\Collect\Databack.Exe Collect
Mortgage ManagerC:\Mortgage\Mortgage.ExeC:\Mortgage\Databack.Exe Mortgage
MYOPC:\MYOP\MYOP.ExeC:\MYOP\Databack.Exe MYOP
Home Nursing VisitsC:\Nursing\Nursing.ExeC:\Nursing\Databack.Exe Nursing
Pawn MasterC:\PawnMstr\PawnMstr.ExeC:\PawnMstr\Databack.Exe PawnMstr
Payroll (16-bit)C:\Payroll\Payroll.ExeC:\Payroll\Databack.Exe Payroll
Payroll (32-bit)C:\Payroll\Payroll2.ExeC:\Payroll\Databack.Exe Payroll
Hospital pmi-ATSC:\pmi-ATS\pmi-ATS.ExeC:\pmi-ATS\Databack.Exe pmi-ATS
Rent MasterC:\RentMstr\RentMstr.ExeC:\RentMstr\Databack.Exe RentMstr
Restoration ClinicsC:\Res-Clin\Res-Clin.ExeC:\Res-Clin\Databack.Exe Res-Clin
Pfizer ScannerC:\Program Files\Scanner\Scanner.ExeC:\Program Files\Scanner\Databack.Exe Scanner
Skydive Club MembershipC:\Skydive\Skydive.ExeC:\Skydive\Databack.Exe Skydive
To Do ListC:\ToDo\ToDo.ExeC:\ToDo\Databack.Exe ToDo
NWS9 VideoC:\Video\Video.ExeC:\Video\Databack.Exe Video
Zippy PayrollC:\Zippy\Zippy.ExeC:\Zippy\Databack.Exe Zippy

To set up a shortcut on your desktop...

You should now see your new icon (shortcut) on the screen.

Computer viruses and how to combat them

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Computer viruses are now a common fact of life. We receive many virus infected emails EVERY day which (fortunately) are cleaned out of our system by either our VET anti-virus software or our Death2Spam anti-spam service. We use an ADSL-2+ permanent Internet connection and we have our Vet Anti Virus software setup to check for virus definition updates every TWO HOURS and to download them and install them automatically. We have noticed that sometimes several days go by without any virus updates occurring while other days there are several updates in the ONE day. Also What is Spyware or Adware?

If you have reason to believe your computer may be infected with a virus and you don't have current anti-virus software, you can scan your computer using the Trend Micro's Online Scan facility, located at:
http://housecall.trendmicro.com/au/

If you do not currently possess anti-virus software, we use and recommend the VET anti-virus software which can be purchased and updated on-line or the AVG Anti-Virus can be freely downloaded from http://free.avg.com/ww-en/download.prd-afg.

And don't forget, anti-virus software becomes useless if not updated regularly. We recommend you update your anti-virus definitions at least once every DAY to ensure your computer remains protected. For information regarding virus definitions for your anti-virus software, please contact the software manufacturer for your anti-virus software.

Most anti-virus software comes in two parts - the software itself and the virus definition file. The virus definition file is normally updated approximately once a day by most anti-virus software developers and should be downloaded and installed regularly. The virus definitions file tells the anti-virus software how to recognise the many viruses. The software then notifies you that you have a virus infected file and attempts to disinfect the file and/or delete it.

The anti-virus software itself is normally updated once every couple of months and you ALSO need to download and install the software updates manually. These updates may NOT be done automatically so you need to check this manually (say once a month) by going to the software developer's web site. If you don't update the software then your anti-virus software may be able to DETECT the virus but NOT to disinfect your system.

BEWARE: Some anti-virus products (like Norton anti-virus) offer yearly renewals which are NOT what they seem to be. With Norton's (unless it has changed recently) if you purchased Nortons-2002 with an annual subscription and you install all of the updates then you STILL have Nortons-2002 and NOT Nortons-2010. To get the CURRENT version of Norton's you have to BUY a new copy. This is not the case for MOST anti-virus products. Also we have had a number of VERY bad experiences with Nortons anti-virus (also know as Symantec Anti-Virus) where the anti-virus software made other legitimate software installed on the computer fail. We initially blamed the authors of the software that was failing but when we uninstalled Nortons and installed VET or AVG then the problem went away. This has happened to us MANY times over MANY years with many different software programs and with MANY different versions of Norton's products so we DO NOT recommend ANY Norton's product as a result.

Some viruses (eg the OPASRV worm) may also infect your computer whenever you connect to the internet. To prevent this you may ALSO need to install a firewall as well as an anti-virus software. Vet Security suite comes with a firewall as do many other anti-virus products. If you want a free firewall then we recommend Zone Labs ZONE ALARM. This is not so much of a problem these days with most ADSL modems containing a firewall and Windows XP, Windows Vista and Windows Seven all contain firewalls built in. I wouldn't bother installing Zone Alarm or any other firewall onto a Windows Vista or Windows-7 computer as their built in firewalls will probably be adequate.

Because some viruses infect other computers on your network automatically and some of them disable anti-virus software (eg the OPASRV worm) to clean infected machines becomes complicated. If you just run a full scan on all of your computers (even at the same time) as you disinfect one computer another computer will reinfect it again automatically.

This generally corrects the problem but if in doubt get someone who is qualified to fix the problem to look at your computer(s).

Valid Bank BSB (Bank/State/branch) Codes show up as Invalid or Missing Code

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You may find that when you attempt to enter a Bank BSB code and account number into the system to be used for EFT payments that the system displays Invalid or Missing Code instead of the branch name. This is because the original list of banks and branches that we supplied was old and incomplete. You can now download and install an updated list of band BSB codes from our web site.

To update your Bank BSB codes use our BSB Code Update facility (See BSB Code Update on our DOWNLOADS page).

A complete CURRENT list of the Bank BSB codes can be obtained from the Australian Payments Clearing Association in either a book format or on diskette as a text file.


How to Run SQL Commands on our databases

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From time to time we may send you an email telling you to run a database command using the SQL EXECUTE STATEMENTS function from the DATABASE menu in our software. These commands are used to make bulk changes to the database and shouldn't be run unless we tell you to do so as they can cause massive damage if you enter the wrong command. The best way to do it is to cut and paste the command we send you into the SQL editor screen rather than just typing it in manually.

Some examples of SQL EXECUTE STATEMENTS might be...

To run the commands on your database...

  1. Backup your database - the hard disk backup function is OK - or to floppy disk, CD or Zip Disk
  2. Open the email containing the command(s) and leave it open
  3. Start your program (Rent Master, Ausbroker, Payroll etc)
  4. Click on the DATABASE menu and choose SQL EXECUTE STATEMENTS

  5. Enter a name for your query into the box marked SQL EXECUTE or QUERY NAME. This name is only used to save the query so that it can be used again later and doesn't affect what the query will do.
  6. Click on the EDIT button.

  7. Now change back to the email and use the mouse to highlight the SQL EXECUTE command (or command block if there is a block of commands) in the email. Don't include any lines drawn across the email above and below the command(s).
  8. Click on the EDIT menu in the email and choose COPY (or you can use the CTRL/C keyboard shortcut)
  9. Change back to our program and click on the EDIT menu and choose PASTE (or you can use the Ctrl/V keyboard shortcut or even the SHIFT/INSERT keyboard shortcut)
  10. At this stage you should see the command(s) in the edit text box in our program and if so you should click on the SAVE button.

  11. If all else has gone to plan then click on the DO IT button.

  12. If the command has worked a message should be displayed saying STATEMENT COMPLETED. This may take a while depending on how much data needs to be changed and how big your database is.

  13. Check that the changes have been made correctly by looking at data likely to be affected by the changes and data which shouldn't have changed using your normal lookup screens. If anything has gone wrong then you can still restore the backup made at the start of this process.

SQL EXECUTE STATEMENTS (also called Database Action Queries) can be used to modify the data in a database while normal SQL queries only report on the existing data in the database. SQL stands for Structured Query Language and it is almost universally used as the primary language for generating queries/reports out of modern databases.


Can't get out of EDIT CONTROL DETAILS screen

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If you don't have a valid Registration code entered into your database then the system will automatically display the EDIT CONTROL DETAILS screen for you to correct your name and address details and/or your registration code. If you need to change your name and address details you MAY require a new registration code once you have entered these details (depending on what you need to change).

If you need to change your details and you require a new registration code then you need to go to the Registration page on our web site, fill in the details and then email them to us. We will reply with the new registration code. You MUST enter the details that we email back to you EXACTLY as they appear on our email including any spaces, commas, hyphens etc otherwise the new registration code may not work.

The most common cause of this problem though is that you have the test database open instead of your live database. The test database will have the same name as your program (ie RentMstr.Mdb, Broker.Mdb, Payroll.Mdb, Acctng.Mdb etc) while your live database will contain some reference to your company name in it. Look up at the title bar of the main screen (the very top line) and you will see the name of the database that you have open. Also the test database will have our name and address details displayed instead of yours.

Why has the system opened the test database? There are a number of possible causes...

To change to your live database you first need to make sure that, if you are operating over a computer network, your network drives are mapped correctly. If we set up your network for you then click on the RECONNECT NETWORK icon and make sure that all network drives are mapped correctly with no errors otherwise you'll need to map them manually.

Assuming that your database is located on the computer you are now using and/or your network is working properly with all required drives mapped correctly then you need to just change to your live database. Click on the REGISTRATION CODE box in EDIT CONTROL DETAILS and then press the TAB key. The system will say...
INCORRECT REGO CODE (Retry / Open Another Database / Exit Program)
Choose the OPEN ANOTHER DATABASE option and select your live database.

If your live database is not located on the computer that you are using then you will need to select the drive that it is located on from the drop down list of drives. Then you'll need to select the folder that it's located in from the folders list. Then you'll need to double click on the database name in the file list. The system will then open your live database and you will be OK to continue on.

If you database is going to be installed onto your computer but hasn't yet been restored from your backup then you can just exit out of the program completely. Then you can restore your database by using our backup/restore program (the icon with the parachute on it) and then run the program again and follow the procedure listed above to select your live database again.

If you have a temporary Registration code in your database (which will expire shortly) and you need to get a permanent rego code then you need to follow this procedure ...

  1. Go into the EDIT menu
  2. Then OTHER MASTER FILES
  3. Then CONTROL DETAILS
  4. Then click on the FILE menu
  5. Then click on REGO INFO
  6. Then (when this has been displayed) click on the FILE menu
  7. Then SEND
  8. Then PAGE BY EMAIL (and send the page to )

Or once the rego info is displayed you can click on the EDIT menu and the SELECT ALL and then the EDIT menu and then COPY and then open up a new email and click on the EDIT men and click on PASTE and send us the email.


Remote Access to Your Database

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We often get asked questions from users about accessing their database remotely. This may be because they have two offices and want regular access from both offices or it may be that they want to be able to access the data from their office computer when they are at home or perhaps just access a copy of the data when they are home.

The best way to achieve remote access into your data is to setup a windows SBS2003 server and use Windows Terminal Services (also known as Remote Desktop). The software and setup for this would be just over $1,000.00 (or possibly more) plus you'd need a computer to run it on. If this is the main reason for purchasing Windows SBS Server 2003 then you could use a normal desktop computer instead of "real" server hardware (which is several thousand dollars). Once you have the server software setup and running then up to two users can log into the server remotely even while another user is sitting down in front of it and using it. All three windows sessions are totally separate and no-one can watch what you are doing. It works VERY well. The remote user is actually running all of the programs on the server and not on their own computer. This means that you can use a really old computer for the remote computer - as long as it has a version of Windows (or Linux or even a Macintosh) running on it. All of your mouse movements and clicks and keystrokes are sent to the server and the screen display that you see is then sent back to you by the server. If you want more than two remote users at a time then you'd need to pay for Windows Server 2003 Standard Edition which is about another $500 more expensive than the SBS version and if you want more than 5 users then you'll need to purchase extra licenses for this as well.

The remote control software that the remote computer is running to access the server comes with Windows-XP and later and can be downloaded for free from the Microsoft Web site for other Windows-95/98/Me/2000/NT computers (and even for computers running Linux or for Macintosh computers).

Now you CAN use the Windows Remote Desktop facility to connect to a Windows XP computer and use it as a server as well. The difference is that Windows XP can only support one user at a time and so while someone is using it remotely no one can use it by sitting in front of it. So if you want remote access during the day you will need a dedicated computer in your office just for allowing remote access to it. If you only want remote access at night then this isn't a problem.

A cheaper way (ie free) to be able to access the information from home (or a remote office) is to take a backup of the office database home with you each night and then restore this onto your home computer. If you then make changes to the database on your home computer then you have to remember to back it up from your home computer and restore the database back onto your office computer. This works well if you are the only person using the data. If anyone else has made changes to the office database after you backed up the data at the office and before you restore it again then these changes will be lost when you do restore your database backup from home.

In a similar way you can access the data at a remote OFFICE by doing a similar thing. You could use the ZIP UP DATABASE option to compress the database and then email it to the remote office each morning or each night. However they wouldn't be able to CHANGE any data - just view it. (Actually they CAN change the data but only on their copy of it and their changes would be lost when the next database update is installed).

If you want the ability to be able to change the database at same time from several locations then you would have to set up network access between these locations. One way to do this is to set up a Virtual Private Network (VPN) between the two offices using the internet. This CAN be done but it may be unreliable in which case you may get frequent corrupted databases and it will most certainly be SLOW. If you are using an ADSL internet connection at both ends be aware that the actual connection speed will NOT be as fast as you would expect. Normal ADSL speeds might be 256Kb/Sec download but only 64Kb/Sec upload. This means that the fastest that you can SEND data to the other end is 64Kb/Sec (dial-up speed is 56kbs maximum) even though the other end may be able to receive it 4 or more times faster than you can send it. The same thing happens when the remote end sends data back to you - the fastest that it can send you data is still only 64Kb/Sec. ADSL2+ with Annex-M (only from Internode internet that I know of) fixes this problem by not only giving you upload speeds of up to 24Mbp but also faster upload speeds as well by sacrificing some of the extra download speed. You'd really need this at both ends of your connection. With a VPN you run your program on your local PC but access the data via the internet.

One further way to have remote access is to use a program like PC-Anywhere, Co-Session or similar program to provide the remote access. This means that you need to have a computer in your central office which is to be used ONLY as a PC-Anywhere server (at least at those times when you want remote access). VNC is a similar program to PC-Anywhere - except that it's FREE!!! You need a computer at the remote office and you use the computer at the remote office to dial into the PC-Anywhere server computer at your main office. Effectively the remote computer "remote controls" the PC-Anywhere server computer to do the job. Everything that appears on the PC-Anywhere server's screen is sent to the remote computer's screen while the remote computer's mouse and keyboard input is used to drive the Pc-Anywhere server computer. All of the actual data processing is actually taking place in your office on the PC-Anywhere server computer and the remote computer is just "seeing" the results. This is reliable but it requires a spare computer in your office to be used as the server computer. Note that you CAN use the PC-Anywhere server computer for other things as well - just not at the same time as it is being used remotely. You can also use it locally while remote access is happening - the remote user will then be able to see what you are doing at the same time. PC-Anywhere can access the remote server via dial-up access or ADSL.


How to Email Reports and/or Letters

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How do you email one of Rent Master or Ausbroker's Reports or Letters?
There are several ways to do this. If the report was produced from the General Inquiry Screen then you can

If you want to send one of the actual reports produced from the REPORTS menu then instead of printing the report by clicking on the printer icon when the report is displayed you can click on the suitcase icon and then choose to export the report as an EXCEL or WORD file and you can either save it onto disk and then attach the saved file to an email or you can save it using the MAPI option to create an email directly.

If it's a letter that you want to send which was produced in WRITE then you can just save it as a write file and then attach the saved file to an email (but this won't work well for Ausbroker statements or any other document that has a column of numbers shown). Or you can copy into Word and then save it as a word document and email this as an attachment.

However the best method is probably to save the results as an Adobe Acrobat Document (PDF file) and email that.
Anyone can download the free Adobe Acrobat Reader software from www.adobe.com to view it and most people will already have a copy of Acrobat Reader on their computers. To find out how to do this.... read on


Creating Adobe Acrobat PDF files easily (and for free)

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Have you ever wanted to be able to email ANY document or report to someone but found no way to do it before?

One of the problems often associated with sending someone a document is that they have to have a copy of the program that you used to create the document and sometimes the same version of that program. So to send someone a word document is pointless unless they have a version of Microsoft Word that is compatible with your version.

Another way to send the document is to (in effect) send a printed copy of that document. When you send a fax to someone they don't need to have a copy of your word processing software as they just get a copy of the printed document. Adobe Acrobat documents (PDF Files) were created to perform a similar function when you email a document. PDF documents also can't be edited or changed in any way (normally) once they have been created.

You can download a FREE printer driver (CutePDF) which can be used to create a PDF file from ANY document that you can print. When you install this printer driver it creates a "virtual printer" which is added to the list of printers that you can print to from your computer. When you choose to print a document or report all you have to do is to say that you want to print it to the CutePDF printer instead of your Epson inkjet printer or HP Laserjet printer (or whatever printer you have). The system will pop up a message asking you what you want to call your new PDF document and where do you want to save it. You enter a name and location and click on the SAVE button. It doesn't really matter what you call it or where you put it (within reason) as long as you REMEMBER where you saved it and what you called it so that you can attach the file to any email that you send.

The Adobe Acrobat Reader is used to display (or print) and PDF document including any that you produce yourself. Without the Acrobat Reader you can't view or print PDF files. If you (or the other person) don't have the Adobe Acrobat Reader you (or they) can download it for free from the Adobe web site
www.adobe.com/products/acrobat/readermain.html

You can download and install the FREE GO2PDF Virtual PDF Printer software from our web site at cutepdfevl.exe by choosing to OPEN the link or download from the actual CutePDF Website.

You could also download and install the FREE GO2PDF Virtual PDF Printer software (a different brand of the same sort of product) from our web site at go2pdf.exe by choosing to OPEN the link.

By the way, you can also download free software from the internet which can take ANY existing PDF file and turn it into a RTF format file which can be read by Microsoft Word. The EASY OFFICE program (which is actually a Microsoft Office alternative) can do this and it can be downloaded for free from www.e-press.com. Solid Converter (www.solidpdf.com) is another program which can be used to do this.


To print or email a screen dump

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To print or email a screen dump....
  1. Press the Prt Scrn button on your keyboard to save the current screen to the Windows Clipboard. You can also press the ALT key and then the Prt Scrn button and you will then get only the current windows form in your screen dump instead of the whole screen.
  2. Open MSPaint, Write, Wordpad or Word (while it doesn't matter much which program you choose but MSPAINT is the best option) To open MSPaint click on START then RUN then enter MSPAINT and click on OK or click on START then PROGRAMS then ACCESSORIES then PAINT
  3. Click on the EDIT menu and then PASTE (or RIGHT-CLICK in the document and choose PASTE)
  4. You should now see an image of the screen dump in whatever program you chose to open
  5. Click on the FILE menu and the SAVE AS and save the document containing the screen dump using whatever name you would like to use but note down the name and location of where it was saved.
  6. Click on the FILE menu and then PRINT to print the screen dump (you may need to set the printer settings to landscape)
  7. Open a new email and click on the INSERT menu and then INSERT FILE and then enter the name and location of the file that you saved before.
  8. You should now see the screen dump in the email which you can then send to anyone you choose.

Some reports print in landscape instead of portrait mode

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Sometimes windows seems to get confused and print some of the Crystal Reports in landscape instead of portrait or vice versa. Normally the solution to this is to change the printer to that mode and then back again and so if you follow this procedure it should sort itself out.

The screen that now comes up varies with your printer manufacturer and model and so we can't tell you exactly where to look in the screen but look for the ORIENTATION and

(In some cases clicking on APPLY will close the window in which case you will have to go and open it again to do the next stage). Then go into your Rent Master, Accounting, Ausbroker, Payroll etc program supplied by GO Software and do the following...

Once you have done this your problem should have been corrected. In case it hasn't been then go to the download page on our web site, look for the program update link for your program and click on it and it will install the latest versions of the reports.


How to Change Protected Data

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Some of the data in your database is displayed on the screen but you can't click on it to change it. An example of this would be the landlord balances in the landlord screen in Rent Master, the Client Balances in Ausbroker or the Employee Balances in the Payroll system. The reason why you can't click on them is that the system maintains these figures automatically and you should NEVER need to change them. If you DO change them then you will usually create some form of balance error in the system and you will usually get a message to this effect on one or more of your month end reports.

HOWEVER, if the program actually created a balance error due to a system crash, power failure or program bug then you may need to change some of the protected data manually in order to correct the problem. (Actually a better solution would be to restore a backup done prior to the corruption occurring but sometimes this is not possible). If you decide to do this we STRONGLY recommend that you check with us beforehand as you may make the problem WORSE if you are not careful.

To enable you to click onto protected data hold down the CTRL key and the ALT key and at the same time press the F10 key. Your screen should change colour and you should now be able to click into the protected field. If you press this key combination twice then you turn off the ability to click into protected data items. In other words, each time you do this it turns it one if it's off or turns it off if it's on.

If this doesn't work and you have a Microsoft keyboard (not a Microsoft problem again????) then look in the top right hand corner of the keyboard and see if there is a key there marked [F]. This is a special function key and you need to press this key (and turn the associated light on) before you can use ANY of the function keys. This is just another way that Microsoft makes life easy for us!!! You may have the same problem with other programs (especially DOS based programs) that require you to use the Function keys.


What to do if you are told that you have an incorrect Registration Code for your Program

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We tie the program registration code to your name and address details in the EDIT CONTROL DETAILS screen. If you change this information then you will need a new registration code. You can apply for a new code via our web site using www.gosoftware.com.au/register.php or, if the details in your registration screen are correct you can do the following ...

  1. From the main screen in your program ...
  2. click on the EDIT menu
  3. then OTHER MASTER FILES
  4. then CONTROL DETAILS
  5. Make sure that the details are all correct
  6. then click on the FILE menu
  7. then click on REGO INFO
  8. When the Rego info is displayed in Internet Explorer ...
  9. Click on the FILE menu
  10. then the SEND option
  11. then the PAGE BY EMAIL
  12. then email us the registration information screen

When you get the new rego code back you need to make sure that you enter the information EXACTLY as shown on the rego sheet - including all spaces, dashes, commas etc. Make sure that you enter the rego code LAST OF ALL and then click SAVE. If it gives you an error then you have made a typing error so you need to go back and check it again.


You Get Errors When Printing Reports

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The most common cause of report errors is either a corrupt database (or partially corrupt database) so the first step would be to repair/compact the database so try the REPAIR/COMPACT DATABASE option on the DATABASE menu in Ausbroker/Payroll/Rent Master and also read the section on Repairing Your Database using Microsoft Access V2

The next most common cause of report errors on a new computer (and on some older computers) is that you don't have a valid printer set as the default printer. So ...

  1. Check your printer settings (START menu then PRINTERS AND FAXES)
  2. If you have changed to a new printer try going back to the old printer.
  3. If you have more than one printer try the other printer.
  4. If you have a laser printer then you can try changing the printer driver to HP Laserjet 2200 PCL5 and see if that works.
  5. If you have no other printers try downloading and installing Cute PDF Writer and choosing this as your printer.
    Cute PDF Writer looks like a printer to your windows programs but when you print to it then it creates an Adobe Acrobat PDF document instead of printing. It first asks you what to call the PDF file and where to put it and then creates it for you with whatever you wanted to print.
  6. Borrow a different brand of printer from a friend, install the printer driver and try that printer.

If you can print to a different printer or you can print to Cute PDF Writer but you can't print to your main printer then it is probably a printer driver problem. Try ..

  1. Update the printer driver using a driver that's already part of Windows (as that driver would be the most reliable as it has been tested by both the printer manufacturer AND Microsoft.
  2. Uninstall the printer and Reinstall the printer driver from the CD/DVD that came with the printer.
  3. Check the printer manufacturer's website to see if there is a newer driver available and if so then download and install it.
  4. If it's a laser printer then you can try changing the printer driver to HP Laserjet IIID or HP Laserjet 2200 PCL5 and see if that works.

How to Email Letters as PDF Files

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Anything that you print (letters or reports) can be saved as a PDF file (Acrobat Portable Document Format) which can be read on any computer which has a PDF reader installed (such as Acrobat's free Reader which you can download for free). This includes letters and reports produced by our software. To do this you need to first download and install a PDF writer and a PDF reader (if you don't already have one installed). The people that you send the PDF documents to will only need to have Acrobat Reader installed.

You can download a PDF writer (for free) from one of these web sites.

You can download a PDF reader (for free) from one of these web sites.

To produce a PDF document you need to first select your PDF printer as your default printer (Click on the START button and then PRINTERS AND FAXES to display your list of printers). To do this just right-click on the PDF writer and choose SET AS DEFAULT and when you have finished then right-click on your normal printer and choose SET AS DEFAULT.

Then just go and produce and print your letter or report as normal. However when you tell it to print nothing will actually print on your printer. Instead a box will pop-up and ask you to enter a file name and location. (I suggest setting up a new folder in your C: drive called C:\PDF and saving them all into that one location so that you can find them all easily later on). When you give it a file name it's a good idea to use only letters and numbers with no spaces or special characters. Once you have saved he PDF file you can use Windows Explorer to look in the folder that you saved it into and you should see the PDF file there. If you double click on it then it should open in Acrobat Reader and it should look EXACTLY the same as if you had printed it the the screen or to your printer.

To email this to someone all you need to do it start your email program (Outlook, Outlook Express or whatever you normally use) and create a new email. Address the email to whoever you want to send it to and then click on the INSERT menu and choose INSERT FILE and locate your PDF file and double click on it. Then send your email as normal. That's all there is to it.


How to Correct Your Regional Settings (Win-XP)

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For your system to work correctly you need to make sure that you have set it correctly for the Australian environment. If this is not done you may find that your letters from Ausbroker or Rent Master do not display or print correctly. In addition you should also make sure that your inkjet and laser printers are all set to say that they have A4 paper in them and not the American standard of LETTER size paper.

  1. Start up your Ausbroker or Rent Master program
  2. Click on START then CONTROL PANEL (or START then SETTINGS then CONTROL PANEL)
  3. Click on REGIONAL SETTINGS or REGIONAL AND LANGUAGE SETTINGS
  4. Make sure that the top combo box says ENGLISH (AUSTRALIA) and the bottom combo box says AUSTRALIA
  5. Click on the CUSTOMIZE button
  6. Click on the NUMBERS tab
  7. Make sure that the MEASUREMENT SYSTEM box says: METRIC
  8. Click on the DATE tab
  9. make sure that the SHORT DATE FORMAT says: dd/MM/yyyy
  10. Click on the TIME tab
  11. make sure that the TIME FORMAT box says: HH:mm:ss
  12. Then click the APPLY button and then the OK button.
  13. Click on the LANGUAGES tab on the Regional and Language Options form and then the DETAILS button.
  14. Make sure that the top box says ENGLISH (AUSTRALIA)-US and if it doesn't then you might need to click on the ADD button and add ENGLISH (AUSTRALIA).
  15. Then make sure that the top box says ENGLISH (AUSTRALIA)-US
  16. Then click the APPLY button
  17. then click on the (ENGLISH UNITED STATES) line in the bottom box and click the REMOVE button
  18. Then click the APPLY button
  19. Then click the LANGUAGE BAR button
  20. Make sure that the SHOW LANGUAGE BAR and SHOW ADDITIONAL LANGUAGE BAR check boxes are NOT ticked
  21. Then click the OK button
  22. Then click the ADVANCED tab at the top of the Text Services and Input Languages form
  23. Tick the box marked TURN OFF ADVANCED TEXT SERVICES and click on the APPLY button and then the OK button
  24. Click on the ADVANCED tab on the Regional and Language Options form
  25. Make sure that the top box says ENGLISH (AUSTRALIA)
  26. Tick the box that says to APPLY ALL SETTINGS TO THE CURRENT USER...
  27. If you get a warning message come up then just click on the OK button to get rid of it.
  28. Click on the APPLY button and then the OK button to close the form
  29. Try to print a letter (or an Ausbroker settlement statement) and see if it now works

If every time you exit Ausbroker or Rent Master and go back in again the letters stop working then try turning off the Regional Settings test. To do this you must have a program update on or after the 11th January 2007 so if you haven't done an update lately then you'll need to do one before continuing. Click on the EDIT menu and then OTHER MASTER FILES and then CONTROL DETAILS and take the tick OFF in the tick box marked CHECK REGION. Then SAVE and Exit the program totally. Check your Regional Settings (see above) again and see if this has corrected the problem.


You have Windows Vista on your computer instead of Windows XP

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See notes above for Windows-7 as well as Windows-7 is kinda like "Vista with the bugs fixed"

If you have Windows Vista loaded onto your computer instead of Windows-XP then you may feel a little lost. When Microsoft released Vista they changed many things about the way that it worked internally compared to windows XP and some windows programs simply will NOT run under Vista. Also there seem to be problems sharing printers between computers if you have Vista on one computer and XP on another computer. At this stage I think that you would have to install the printer(s) on the Vista computer and then share them on the XP computer as I have been unable (at this stage) to get it work the other way around. We have a Windows 2003 server with a Canon USB Multifunction device (printer/fax/copier/scanner) connected to it and cannot get the Windows Vista machine to access it. However we can connect it to the Windows Vista computer and access it from the other XP and Windows 2003 server computers - it's just that this is NOT what I want to do.

You must also have the Regional Settings set correctly for our software to work properly. See Setting the Country And Language Options correctly for Australia (Vista).

You can actually make Vista look more like Windows-98 with the much simpler and (I think) easier to navigate user interface (or maybe I'm just living in the past). You right click on the Windows Task bar and choose PROPERTIES and switch to the CLASSIC view. You can also do this inside Windows Explorer and also by right clicking on your desktop as well. Once you have done this you can (like me) continue to live in the past. Also, to change the rather large Vista icons (which take up LOTS of your Windows desktop) on your desktop to XP Style icons turns out to be rather easy !!!

  1. Right click on your windows desktop
  2. Choose the VIEW option
  3. There are three options for the icon size LARGE, Medium and Classic - choose Classic and voilą - you have your desktop space back again

However, to make Vista slightly less painful for you, you need to Turn off Windows UAC. UAC (User Account Control) is designed to protect your computer from malicious software making changes on your computer without your knowledge. That's all good however in doing so it prevents a lot of legitimate software from running as well. You can't print from the accounting software Advanced Business Manager (ABM) because UAC won't let ABM talk to it's own print engine and it doesn't even tell you that it's preventing it or why it's preventing it. Also the letter printing in our software (Ausbroker, Rent Master, Payroll etc) is prevented from talking to Windows Write by UAC and, again, it doesn't tell you that it's interfering - it just doesn't work.

To Turn UAC off you need to

  1. Get into Control Panel (Click on START then CONTROL PANEL or START then SETTINGS then CONTROL PANEL)
  2. Double Click on USER ACCOUNTS
  3. Check that your user account is shown and that you are listed as ADMINISTRATOR and not USER
  4. Check that your account is shown as PASSWORD PROTECTED (for security you MUST use a password to log onto your computer)
  5. If you have no password then click on CREATE PASSWORD and add one in and if you are not an administrator then you need to have this changed by whoever set up your computer for you.
  6. Click on TURN USER ACCOUNT CONTROL ON OR OFF
  7. Take the tick OFF in the box marked USE UAC TO HELP PROTECT YOUR COMPUTER
  8. Click on the OK button

Note: You CANNOT change the status of the UAC function unless your user account type is an ADMINISTRATOR for your PC. If your account type is merely a USER then you can go into the screen and APPEAR to turn it off but if you go back and check it is still turned on. If you DO succeed in turning it off then Windows WILL ask you to restart the computer and if it doesn't then you haven't succeeded. If you have any trouble with this function then you may need to get someone technical to help you.


How to Correct Your Regional And Language Options (Vista)

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For your system to work correctly you need to make sure that you have set it correctly for the Australian environment. If this is not done you may find that your letters from Ausbroker or Rent Master do not display or print correctly. In addition you should also make sure that your inkjet and laser printers are all set to say that they have A4 paper in them and not the American standard of LETTER size paper.

  1. Start up your Ausbroker or Rent Master program
  2. Click on START then CONTROL PANEL (or START then SETTINGS then CONTROL PANEL)
  3. Click on REGIONAL AND LANGUAGE OPTIONS
  4. Make sure that the top combo box says ENGLISH (AUSTRALIA)
  5. Click on the CUSTOMIZE THIS FORMAT button
  6. Click on the NUMBERS tab
  7. Make sure that the MEASUREMENT SYSTEM box says: METRIC
  8. Click on the DATE tab
  9. make sure that the SHORT DATE FORMAT says: dd/MM/yyyy
  10. Click on the TIME tab
  11. make sure that the TIME FORMAT box says: HH:mm:ss
  12. Then click the APPLY button (if enabled) and then the OK button.
  13. Then click the LOCATION tab and make sure that the CURRENT LOCATION is set to AUSTRALI
  14. Then click on the KEYBOARDS AND LANGUAGES tab and then the CHANGE KEYBOARDS button.
  15. In the GENERAL tab make sure that the top box says ENGLISH (AUSTRALIA)-US and if it doesn't then you might need to click on the ADD button and add ENGLISH (AUSTRALIA) first.
  16. Then make sure that the top box says ENGLISH (AUSTRALIA)-US
  17. Then click the APPLY button
  18. then click on the (ENGLISH UNITED STATES) line in the bottom box (if it's there) and click the REMOVE button
  19. Then click the APPLY button
  20. Then click the LANGUAGE BAR button
  21. Make sure that HIDDEN is the option ticked under LANGUAGE BAR
  22. Then click the OK button
  23. Click on the ADMINISTRATIVE tab on the Regional and Language Options form
  24. Make sure that the current language says ENGLISH (AUSTRALIA) and if it doesn't then click on the CHANGE SYSTEM LOCALE button and then select ENGLISH (AUSTRALIA) and click on the OK button.
  25. Click on the COPY TO RESERVED ACCOUNTS button
  26. Make sure that DEFAULT USER and then SYSTEM ACCOUNTS are BOTH ticked and click on the OK button
  27. If you get a warning message come up then just click on the OK button to get rid of it.
  28. Click on the APPLY button and then the OK button to close the form
  29. Try to print a letter (or an Ausbroker settlement statement) and see if it now works

If every time you exit Ausbroker or Rent Master and go back in again the letters stop working then try turning off the Regional Settings test. To do this you must have a program update on or after the 11th January 2007 so if you haven't done an update lately then you'll need to do one before continuing. Click on the EDIT menu and then OTHER MASTER FILES and then CONTROL DETAILS and take the tick OFF in the tick box marked CHECK REGION. Then SAVE and Exit the program totally. Check your Regional Settings (see above) again and see if this has corrected the problem.


You have Windows-7 or Windows-8 on your computer instead of Windows XP

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So far, in our testing of Windows-7 it is not only faster than Windows Vista on the same machine - it's also faster than Windows-XP on the same machine. Once you turn off the UAC function it appears to work VERY well with all of the software we've tested so far.
HOWEVER: DO NOT buy the 64-bit versions of Windows Vista or Windows-7 as our software WILL NOT work on these versions. The 64-bit versions of Windows-XP, Windows Vista and Windows-7 are much more powerful than the 32 bit versions of the same software because you can add more than the 4Gb of RAM that is the limit for the 32-bit versions of these operating systems BUT there are MAJOR compatibility problems with the 64-bit versions and you can only run VERY new programs on them. Programs that have been written to take advantage of the power of the 64-bit computers will benefit from 64-bit Windows but the vast majority of software will work no better on the 64-bit versions. The only reason that I can currently see for running the 64-bit versions are if you want to play high end computer games, run digital movie editing and DVD (or Blueray) creating software or if you do a lot of work in high end graphics programs (ie you are a graphic designer) but for normal business use - stick to 32-bit Windows.

If you have Windows-7 or Windows-8 loaded onto your computer instead of Windows-XP then you may feel a little lost. When Microsoft released Vista they changed many things about the way that it worked internally compared to windows XP and some windows programs simply will NOT run under Vista. The same may be true for Windows-7 but it's hard to say at this stage although many people are describing Windows-7 as "Vista with the bugs fixed". Also there seemed to be problems sharing printers between computers if you have Vista on one computer and XP on another computer. At this stage I think that you would have to install the printer(s) on the Vista computer and then share them on the XP computer as I have been unable (at this stage) to get it work the other way around. I can't comment on printer sharing with Windows-7 at the moment. We have a Windows 2003 server with a Canon USB Multifunction device (printer/fax/copier/scanner) connected to it and cannot get the Windows Vista machine to access it. However we can connect it to the Windows Vista computer and access it from the other XP and Windows 2003 server computers - it's just that this is NOT what I want to do.

You must also have the Regional Settings set correctly for our software to work properly. See Setting the Country And Language Options correctly for Australia (Vista & Windows-7).

However, to make our software (and a lot of other software) work and to make Windows-7 slightly less painful for you, you need to Turn off Windows UAC. UAC (User Account Control) is designed to protect your computer from malicious software making changes on your computer without your knowledge. That's all good however in doing so it prevents a lot of legitimate software from running as well. You can't print from the accounting software Advanced Business Manager (ABM) because UAC won't let ABM talk to it's own print engine and it doesn't even tell you that it's preventing it or why it's preventing it. Also the letter printing in our software (Ausbroker, Rent Master, Payroll etc) is prevented from talking to Windows Write by UAC and, again, it doesn't tell you that it's interfering - it just doesn't work.

To Turn UAC off you need to

  1. Get into Control Panel (Click on START then CONTROL PANEL or START then SETTINGS then CONTROL PANEL)
  2. Double Click on USER ACCOUNTS
  3. Check that your user account is shown and that you are listed as ADMINISTRATOR and not STANDARD USER
  4. Check that your account is shown as PASSWORD PROTECTED (for security you MUST use a password to log onto your computer)
  5. If you have no password then click on CREATE PASSWORD and add one in and if you are not an administrator then you need to have this changed by whoever set up your computer for you.
  6. Click on CHANGE USER ACCOUNT CONTROL SETTINGS
  7. Move the slider right down to the BOTTOM (NEVER NOTIFY)
  8. Click on the OK button
  9. Reboot your computer
  10. RIGHT-CLICK on the Ausbroker or Rent Master (or whatever program of ours that you are using) and choose RUN AS ADMINISTRATOR (only needs to be done once)
  11. Start using the program and check that you can print reports (any report will do) and that you can print letters

Note: You CANNOT change the status of the UAC function unless your user account type is an ADMINISTRATOR for your PC. If your account type is merely a USER or STANDARD USER then you can go into the screen and APPEAR to turn it off but if you go back and check it is still turned on. If you DO succeed in turning it off then Windows WILL ask you to restart the computer and if it doesn't then you haven't succeeded. If you have any trouble with this function then you may need to get someone technical to help you.

Unfortunately Rent Master will NOT run on Windows-7-64 bit or Windows-8-64 bit (or Windows-XP 64-bit or Vista 64-bit either)
It MUST be the 32-bit version of XP, Vista, Windows-7 or Windows-8 but if you have purchased a computer with Windows 7 or 8 64-bit on it there are three possible solutions. (In my opinion Windows-8 is a product for HOME use or use on a tablet PC and definitely ONLY for computers with touch screens and NOT a product for business use). The solutions are ...

  1. Convert the PC back to the 32-bit Windows-7
    This can be done using the Windows-7 DVD or other recovery options as when you purchase Windows-7 you get both the 64-bit and the 32-bit versions included. Whoever you purchased the computer from can do this for you or you may be able to do it yourself or we can do it for you for $220.00 You will lose whatever else you have on the PC when you convert to 32-bit as it clears the hard disk first so make sure that you backup anything that you need.

  2. Install Windows XP Mode and install Ausbroker/Rent Master into XP Mode
    Windows-7 comes with a Windows-XP mode option which, unfortunately, has to be downloaded and installed from the internet. Once this is running you can start the XP Virtual PC option and install Rent Master or Ausbroker and then run it using XP Mode. Make sure that you install XP-Mode 32-bit and not 64-bit!!! The person you purchased the computer from may be able to do that for you as well but the best option is the first option above as there is still a lot of business software around which won't run in 64-bit computers.

  3. Download and install VMWare Player
    VMWare Player is freeware or VMWare Workstation (approx $180.00), create a virtual machine, install either Win-XP, Win-7-32bit or Win8-32bit and install Ausbroker/Rent Master into the virtual machine The person you purchased the computer from may be able to do that for you as well but the best option is the first option above as there is still a lot of business software around which won't run in 64-bit computers.

Turn UAC Off

In Vista, Windows 7 or Windows 8 you MUST turn UAC fully OFF in order to run Ausbroker or Rent Master. If you turn UAC off in Windows-8 you can SEE the new metro interface but it won't work. You can make Windows-8 work like Windows-7 with a start menu by downloading and installing this program which adds back the start menu and makes windows 8 more usable in a business sense.

How to Correct Your Regional And Language Options (Win7)

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For your system to work correctly you need to make sure that you have set it correctly for the Australian environment. If this is not done you may find that your letters from Ausbroker or Rent Master do not display or print correctly. In addition you should also make sure that your inkjet and laser printers are all set to say that they have A4 paper in them and not the American standard of LETTER size paper.

  1. Start up your Ausbroker or Rent Master program
  2. Click on START then CONTROL PANEL (or START then SETTINGS then CONTROL PANEL)
  3. Click on REGIONAL AND LANGUAGE OPTIONS
  4. Make sure that the top combo box says ENGLISH (AUSTRALIA)
  5. Click on the CUSTOMIZE THIS FORMAT button
  6. Click on the NUMBERS tab
  7. Make sure that the MEASUREMENT SYSTEM box says: METRIC
  8. Click on the DATE tab
  9. make sure that the SHORT DATE FORMAT says: dd/MM/yyyy
  10. Click on the TIME tab
  11. make sure that the TIME FORMAT box says: HH:mm:ss
  12. Then click the APPLY button (if enabled) and then the OK button.
  13. Then click the LOCATION tab and make sure that the CURRENT LOCATION is set to AUSTRALI
  14. Then click on the KEYBOARDS AND LANGUAGES tab and then the CHANGE KEYBOARDS button.
  15. In the GENERAL tab make sure that the top box says ENGLISH (AUSTRALIA)-US and if it doesn't then you might need to click on the ADD button and add ENGLISH (AUSTRALIA) first.
  16. Then make sure that the top box says ENGLISH (AUSTRALIA)-US
  17. Then click the APPLY button
  18. then click on the (ENGLISH UNITED STATES) line in the bottom box (if it's there) and click the REMOVE button
  19. Then click the APPLY button
  20. Then click the LANGUAGE BAR button
  21. Make sure that HIDDEN is the option ticked under LANGUAGE BAR
  22. Then click the OK button
  23. Click on the ADMINISTRATIVE tab on the Regional and Language Options form
  24. Make sure that the current language says ENGLISH (AUSTRALIA) and if it doesn't then click on the CHANGE SYSTEM LOCALE button and then select ENGLISH (AUSTRALIA) and click on the OK button.
  25. Click on the COPY TO RESERVED ACCOUNTS button
  26. Make sure that DEFAULT USER and then SYSTEM ACCOUNTS are BOTH ticked and click on the OK button
  27. If you get a warning message come up then just click on the OK button to get rid of it.
  28. Click on the APPLY button and then the OK button to close the form
  29. Try to print a letter (or an Ausbroker settlement statement) and see if it now works

If every time you exit Ausbroker or Rent Master and go back in again the letters stop working then try turning off the Regional Settings test. To do this you must have a program update on or after the 11th January 2007 so if you haven't done an update lately then you'll need to do one before continuing. Click on the EDIT menu and then OTHER MASTER FILES and then CONTROL DETAILS and take the tick OFF in the tick box marked CHECK REGION. Then SAVE and Exit the program totally. Check your Regional Settings (see above) again and see if this has corrected the problem.


You Get Errors When Printing Letters

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Firstly we only fully support printing to Windows Write and to TX-Word rather than various versions of Word or Word Perfect so if you are having problems then go into the letter printing screen, look for the WORD PROCESSING PROGRAM TO USE in the bottom left hand corner and make sure that it is set to either WRITE: Windows 3.1 Write.Exe or TX-Word: TX-Word. Note that TX-Word is a simple word processor which we have written at GO Software (using a special word processing control called TX-text control) to get around limitations with Write and Wordpad which are supplied with Windows itself.

We can also support Wordpad (which comes with windows) but Wordpad won't work for statements in our Ausbroker Conveyancing software as Wordpad doesn't have decimal tabs and so your statement columns won't line up. However, for letters OTHER than Ausbroker's statements then Wordpad will work just fine.

There are now so many versions of Word (1.0, 2.0, 6.0, 95, 97, 2000, XP, 2003, 2007 and 2010) and they all work differently and it is becoming difficult to make them all work properly. The other problem with WinWord is that it has a Multiple Document Interface (MDI) and also it is "bloatware" and is HUGE in size and that causes problems with the amount of memory required to drive it remotely. However, having said all of this, we do have some customers using WinWord with no major problems.

If you are getting a measurement not in expected range error then you probably have your margins set incorrectly. In the letter screen click on the FILE menu and then LETTER MARGINS. We have ours set to 2.5 for the left and top and 2.0 for the right and bottom and if your settings are not the same then set them to these defaults and try again. Another VERY COMMON problem may be that you have your Windows Regional Settings incorrectly. To fix them have a look at the information on our FAQ page under Regional Settings. For some reason most people who sell you a computer don't set up the computers correctly with the Australian settings and this causes a problem..

At this point we believe that the problem is related to a windows update that is downloaded onto your computer automatically from the Windows Update (v4.windowsupdate.microsoft.com) or Microsoft Update (update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us) sites and some people have had success fixing this problem by manually going to these sites and installing ALL of the updates available (using CUSTOM install instead of EXPRESS install). You can get more information about this from Installing Microsoft Updates.

If your computer has Windows Vista (bad luck - it's REALLY a good idea to upgrade it to Windows-7 - which is essentially Vista with the bugs fixed) or Windows 7 installed on it instead of Windows-XP then read the information below about how to make the letters work on your computer.

We have been told that just going into regional settings without changing anything can also fix the problem (as long as you have changed the regional settings correctly previously. If this is the case then it might be also be helpful to turn off our region checking function - just in case this has something to do with the problem - but only do this if the other options don't fix the problem. To do so we need to ...

  1. Click on START and then RUN
  2. Then enter the word NOTEPAD and click on the OK button
  3. Then click on the FILE menu in NOTEPAD and choose OPEN
  4. Enter C:\Windows\Win.Ini as the file name to open
  5. Look for the section marked [GO SOFTWARE]
  6. Change the entry for CHECKREGION to read NO (or add CheckRegion=No immediately under the [GO Software] line)
  7. Then click on the FILE menu again and choose SAVE AS
  8. Leave the file name alone but change the file type from TEXT files to ALL FILE TYPES
  9. Click on the SAVE button.
  10. Check your regional settings as per the information on our web site FAQ page.
  11. Start Ausbroker again and try to print a letter or statement again.
  12. Close the Windows Control Panel and try whatever it was that didn't work again.

Microsoft Update and the "This Not a Genuine Copy of Windows" Error Message

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You should all be running Microsoft Updates automatically (not just Windows Updates) in order to adequately protect your computer from hackers and malware (software which causes your computer to run slowly or behave badly). In order to do this you need to install the "Windows Genuine Advantage" tool. I'm not sure why it's called the "Advantage" tool as it only advantages Microsoft by helping prevent people from stealing copies of Windows. It doesn't advantage YOU or ME at all (other than by allowing up to continue to download Windows/Microsoft updates). Microsoft Update will download and install updates to your copy of Microsoft Office (Word, Excel, Powerpoint, Outlook, Access etc) as well as Windows Updates and Microsoft will be adding additional capabilities to this as time goes by.

To start using Microsoft Update go to the Windows Update site and click on the option to Start Using Microsoft Update. You may also be able to get to the site by clicking on the START button and then Windows Update or the START BUTTON then ALL PROGRAMS and then Windows Update. Once you start using Microsoft Update you may be prompted to download and install the genuine Advantage tool and you should follow the on-screen instructions to do so.

Once you are ready to use Microsoft update you will be prompted to do an EXPRESS update or a CUSTOM update. The EXPRESS update only does the critical service patches without you having to decide which ones to install while using the CUSTOM update allows you to be selective and to update other non-critical functions. We normally choose CUSTOM and we normally choose to install ALL of the updates available.

To do this you need to click on the CUSTOM updates button and wait until all of the updates have been identified. Then look on the left side of the web page where you'll see options like high priority (10), software (3), hardware (5), Windows XP (3), Office 2003 (1) etc. Click on each of these items (one after the other) and view the updates that you can download and install. We normally choose to download and install ALL of them so make sure that all of the boxes are ticked in each category unless you can identify what the option is and that you really don't want/need that update. Usually the updates will give you an indication of size (and hence how long they will take to download and install) and so you can choose to not download large updates if you are sure that you don't need them. Certainly you should download and install ALL windows and office service packs (although you could skip anything to do with DOT NET). When you are finished you can choose to REVIEW UPDATES and then INSTALL UPDATES.

You should check the Microsoft Update web site once a week or once a fortnight to see what updates are available for you to download.

"This Not a Genuine Copy of Windows" Error Message

If, after you install the Microsoft Genuine Advantage tool, you get a message saying that this is NOT a genuine copy of Windows then you must have been a naughty boy/girl and stolen a copy of Windows (or somebody did it for you). To fix this you must buy a genuine copy of Windows so that you get a new, genuine product key. Product keys can only be activated on ONE computer so if you installed Windows using someone else's product key then this would be the cause of this error message. Once you have purchased a genuine copy of Windows (we can sell you one) then you need to change the product key on your computer and re-activate Windows. To change the product key click on this link www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx which will enable you to download the KeyUpdateTool.Exe program from Microsoft's Web site. Then you can key in your new product key and activate windows and the "This is not a genuine copy of Windows" error message will go away.


Windows "Blue Screen" Error Messages

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Sometimes your computer will stop working suddenly and display a blue screen with white writing showing an error message. This screen is often called the "Blue Screen of Death" (or BSOD for short) because once you've got it your computer has "died" and needs to be restarted. This may mean that you have lost whatever you were working on - so make sure that you save your data often.

Typically the BSOD will be broken down into several sections - the first is usually the most import and it will look similar to the screen shot below

-------------------------------------------------------------------------------------
STOP: 0x000000D1 (0x00000000, 0xF73C120ADC, 0xc0000008, 0xD0045C00)

A problem has been detected and Windows has been shut down to prevent damage
to your computer

DRIVER_IRQL_NOT_LESS_OR_EQUAL
-------------------------------------------------------------------------------------

You need to write down the details of the error message (ie the *** STOP: 0x000000D1 (0x00000000, 0xF73C120ADC, 0xc0000008, 0xD0045C00) bit and the DRIVER_IRQL_NOT_LESS_OR_EQUAL bit as this will tell us the nature of the problem.

This will usually be followed by a generic error message which Microsoft thinks might be helpful!!!! An example of this part of the message is shown below and, because it doesn't specifically relate to the error that you just got, you can usually ignore it (especially if you are going to get us to try to solve it). If YOU made changes to your system then read it as it may help you undo those changes and get your system working again.

-------------------------------------------------------------------------------------
If this is the first time you've seen this Stop error error screen, restart your
computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a
new installation, ask your hardware or software manufacturer for any Windows Updates
you might need.

If problems continue, disable or remove and newly installed hardware of software.
Disable BIOS memory options such as caching or shadowing. If you need to use Safe
Mode to remove or disable components, restart your computer, press F8 to select
Advanced Startup Options, and then select Safe Mode.
-------------------------------------------------------------------------------------

Then there is usually another part of the error message which may indicate what actual component caused the windows failure. An example of this section is shown below.

-------------------------------------------------------------------------------------
*** WXYZ.SYS - Address F72120AE base at C0000000, DateStamp 36b072a3
-------------------------------------------------------------------------------------

You need to write this part of the error message down as well before you call us.

Procedure to Follow if you get a BSOD

If you get a BSOD then

  1. Write down the error information as specified above
  2. Turn the power to your computer OFF
  3. Wait 20 seconds
  4. Turn the power to your computer back on and restart the computer
  5. Continue working on your computer (if it restarts OK) and see how you go
  6. If it happens again, write down the error message (if it's different) or note down that it is the same error message
  7. If it keeps happening when you do one particular thing on your computer - avoid doing that for a while and make sure that it ONLY occurs when you do that particular thing.
  8. If it keeps happening when you restart the computer and you can't use the computer at all then you'll need to contact us.

Installing (or Reinstalling) and updating your software

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To get up and running with your software on a new computer (or after you have had to reinstall windows on your old computer) ...

  1. Install Ausbroker or Rent Master from your original CD
  2. Go to the Internet and download and install the latest program update from our download page
  3. Install the Crystal Reports UFL update (16-bit) from the download page of our web site
  4. Install Winzip from the download page of our web site
  5. Install the Winzip Command Line Interface from the download page of our web site
  6. Install the Extra utilities from the download page of our web site.
  7. If you want to backup to CD then install either Nero or Nero Express CD burning software (Vsn 6 or later)
  8. Restore your latest backup to the C:\broker or C:\RentMstr folder as normal
  9. Go into Ausbroker or Rent Master, click on the FILE menu and choose SELECT NEW DATABASE and double click on your database

The registration code for your software is stored inside your database and so when you restore your backup then the software will be registered automatically. If you need a temporary rego code for the test database (broker.mdb or rentmstr.mdb) because you can't restore your backup because you can't run the program then you can request one from us.


The program opens in a small screen instead of full screen

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Our software was written back in the days when screen resolutions were 640x480 pixels and then 800x600 pixels and so the screens were designed to fit onto a screen with that resolution without being bigger than what could be displayed on the screen. Then along came 1024x768 screens and even higher resolutions. My current screen is full-HD resolution of 1920x1080 but I've seen other screens with even higher resolutions than this (eg 1600x1200 and even 2048x1536).

If your screen has a high resolution then our software may open up in a window that is only a quarter of the screen size instead of being full screen. To combat that we have an option which automatically expands the size of the program screens so that they fill your monitor's screen - no matter what resolution it might be.

To turn the auto-expand option on or off...

  1. Click on the EDIT menu
  2. then OTHER MASTER FILES
  3. then CONTROL DETAILS
  4. then either tick or untick the AUTO EXPAND SCREEN option in the top right hand corner of the screen.
  5. click on SAVE and then EXIT the program and go back in again

I personally don't like the program screens to occupy my whole screen as I like to have several things open at once and be able to see all of them at the same time so I turn the AUTO EXPAND SCREEN option OFF but if you like it to occupy the whole screen with larger writing then turn it on (or buy a new set of glasses like I had to).


Statements/Receipts/Invoices don't print correctly

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Sometimes when people go to print statements, invoices or receipts the documents don't print properly, may print over several pages or have very large writing. This is most likely caused by an incorrect font setting. To fix it ...

  1. Click on the FILE menu
  2. then SETUP PRINTERS
  3. then DOUBLE CLICK on the PRINTER FONT (about the middle of the page)
  4. Select ARIAL FONT with no BOLD, ITALICS or UNDERLINED
  5. Click on OK
Try to print again - should now be OK. Printers

We don't know why this appears to change from time to time as the only way to change it is via this method but I've had several users with the same problem over the years.

Also check the entries in the columns marked "C", "X" and "Y". "C" is the number of copies to print, "X" is the offset from the left margin (moves the form across the page to the right as the number increases) and "Y" is the offset from the top of the page (moves the form down the page as the number increases).


Setup a New User Account on a Windows XP Computer

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To set up a new user on a Windows XP computer system you can follow these notes. The procedure is VERY similar for Windows Vista and Windows-7.

  1. Click on the START button
  2. Choose SETTINGS
  3. Choose CONTROL PANEL
  4. Click on USER ACCOUNTS
  5. Click on the CREATE A NEW ACCOUNT link
  6. Enter your Christian Name
  7. Click on the NEXT button
  8. Make sure that COMPUTER ADMINISTRATOR has a DOT in it
  9. Click on the CREATE ACCOUNT button
  10. Click on the icon for the new Account
  11. Click the CREATE PASSWORD Link
  12. Enter the same password into the two password boxes
  13. Click on the CREATE PASSWORD button
  14. Close the Control Panel
  15. Click on the START button
  16. Choose LOGOFF
  17. When you have logged off Press CTRL/ALT/DEL
  18. Enter the new name and password that you just set up
  19. Click on the OK button
  20. RIGHT click on the START button
  21. Then choose RUN
  22. Then enter ...
  23. C:\Broker\AllUsers.exe or C:\RentMstr\AllUsers.exe
  24. Click on the OK button
  25. Click on the DOIT button
  26. There will be a window flashing up in the top left hand corner of the screen - wait until it has disappeared for at least 5 seconds
  27. Click on the OK button

You will now have setup a new account on that computer.


Change Background Image

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You can change the background image on the main screen of your Rent Master, Ausbroker, Payroll or Accounting program quite easily to make it more "yours".

  1. Close your Rent Master, Ausbroker, Payroll or Accounting program
  2. Click on your Windows START menu
  3. Choose PROGRAMS (or ALL PROGRAMS)
  4. Choose ACCESSORIES
  5. Choose PAINT
  6. Click on the FILE menu in Paint
  7. Choose OPEN
  8. Then browse to ANY picture that you like which is stored on your computer and open it.
  9. Then click on the FILE menu in Paint again
  10. Choose SAVE AS
  11. Change the file type to a "24-bit BITMAP"
  12. Then enter the filename as
    • For Rent Master users: C:\RentMstr\{TheNameOfYourDatabase}.Bmp
    • For Ausbroker users: C:\Broker\{TheNameOfYourDatabase}.Bmp
    • For Payroll users: C:\Payroll\{TheNameOfYourDatabase}.Bmp
    • For Accounting users: C:\Acctng\{TheNameOfYourDatabase}.Bmp
    Where {TheNameOfYourDatabase} is the name of your database without the dot MDB on the end
    eg C:\RentMstr\RentGlyn.Bmp or C:\Broker\BrokPaul.Bmp or C:\Payroll\PayrGail.Bmp or C:\Acctng\AcctObri.Bmp
  13. Then close PAINT
  14. Then open your Rent Master, Ausbroker, Payroll or Accounting program again - the picture should now be the background image and the writing will be gone

General Protection Fault in module WIN87EM.DLL at 0001:02C6

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Recently ran into an issue with a Windows 7 32-bit VM running in VMware Fusion on Mac OSX 10.9 (Mavericks) when running a Point of Sale application would receive a Application has caused a general protection fault in module WIN87EM.DLL. Starting doing some digging and found this thread discussing the issue at
http://social.technet.microsoft.com/Forums/en-US/e0922437-0dc7-4091-a8f7-fadc7fb5bbb5/general-protection-fault-in-module-win87emdll-while-running-windows-xp-mode?forum=w7itprovirt.

Basically the issue is that when you try to run a legacy 16-bit application in Windows XP and above you will receive the GPF (General Protection Fault).

The Windows 80×87 emulator library, WIN87EM.DLL, works at the 16-bit-Windows level to virtualize the coprocessor among multiple Windows-based applications that run inside the system VM.

It appears to me that, with the Virtual Machine using a Virtualized Processor (not related to the above reference to “virtualized coprocessor”) as opposed to an emulated processor, the Virtual Math Coprocessor Device (VMCPD) and/or WIN87EM.DLL generate an error from the virtualized processor.

So how do we fix it. Simple enough you just have to to “hiding” the math coprocessor from the Virtual Machine, so it doesn’t go to the processor. This apparently can be achieved by using a program called WinFloat which includes a tool called HIDE87, which is suppose to hide the math coprocessor from the kernel.

Lucky for us you can download winfloat from

http://www.conradshome.com/win31/archive/ or
www.gosoftware.com.au/download/winfloat.exe.

The error should now be gone. This should work with virtual machines running on Virtualbox and VMWare.


Using EFT

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To use the bank EFT Transfer function all you need to do is make sure that you have the correct bank and account details for each person/company that you are paying and that their payment method is set to 'E' (for EFT).

Then you need to go into EDIT CONTROL DETAILS then OTHER OPTIONS then EFT/Cheques and make sure that USE EFT is ticked!

Then you need to go into the bank diskette screen and make sure that the information there is correct. You need to find out from your bank what your CEMTEC USER ID number is and enter it (1 six digit number) - this is NOT your internet banking account number or password).

Unless you are going to send the info to the bank on a different computer then you can use drive C: to export the disk otherwise use drive A: to export it to a diskette.

You also need to know whether your bank requires a self balancing file or not.

When you do the payments the details will be put into the pending EFT file which you can view by clicking on the PREVIEW button on the bank diskette screen.

When you click on the EXPORT button the system exports this data into a file that your bank software can read. The name of the file exported is displayed on the screen and you need to enter that name into the banking software when it asks for it.Once you have exported the data then you can click on the PRINT button (on the form) to print a report of what was actually exported.

Once you have sent the info off to the bank and they have confirmed that it is ok then you need to go back into the bank diskette screen and press the CLEAR button so that you are ready to process the next lot of payments.